Ofertas de Gestor De Call Center

Nous recherchons un(e) professionnel(le) expérimenté(e) pour prendre la responsabilité d'un site opérationnel stratégique, dans un environnement dynamique et en constante évolution. Ce rôle à fort impact vous permettra de piloter des équipes engagées, d'optimiser les performances locales et de contribuer activement aux orientations stratégiques d'un groupe international.

The Customer Service Manager will oversee the daily operations of the customer service department, ensuring an excellent experience for retail clients. This is a full remote role, with occasional travel to Santarém for in-person meetings. The focus will be on improving service efficiency and maintaining high standards of customer satisfaction.

The Operations Manager is responsible for leading the strategic and operational management of a service center, ensuring the achievement of business objectives through effective planning, budgeting, and team leadership. It involves optimizing performance, driving continuous improvement, and maintaining strong client relationships while aligning with company values and compliance standards.

We are looking for a strategic leader to oversee global customer experience, driving satisfaction, process improvement, and alignment with commercial goals. This role has significant impact on client relationships, revenue potential, and team success, with responsibilities evolving beyond what's listed here.