Guardar Back to Search Descrição Resumo Ofertas Semelhantes Added 09/07/2026Be part of an international company.Career progression.Sobre o nosso clienteThis position is part of a large organization operating in the Financial Services industry.Descrição* Lead and develop the Service Management team - setting direction, priorities, and a culture of continuous improvement and customer focus.* Own the Jira Service Management (JSM) platform for the Cloud IT team: configure projects, request types, workflows, queues, SLAs, automation rules, and dashboards (e.g. the SSM project and the Ticket Maintenance dashboard).* Define and govern ITIL-aligned processes - Incident, Service Request, Change, and Problem Management - and ensure adherence across the team.* Own the monitoring and observability strategy in Datadog: design dashboards, define monitors and alert thresholds, reduce alert noise, and drive proactive detection across the Azure estate.* Establish and report service KPIs/SLAs (response & resolution times, backlog health, CSAT) and run the operating rhythm (daily triage, queue reviews, stakeholder reporting).* Act as the escalation point for major incidents - coordinating response, communication, and post-incident reviews.* Partner with Cloud Engineering, Security, and Architecture teams to align service operations with the Azure platform and governance guardrails.* Drive automation and self-service to reduce manual toil and improve resolution times.Perfil ideal* Proven experience leading an IT Service Management or cloud operations team.* Expert administration of Jira/Jira Service Management - projects, workflows, SLAs, queues, automation, and reporting.* Strong knowledge of ITIL service management practices (Incident, Request, Change, Problem Management).* Hands-on experience with Datadog (or comparable observability platforms) - dashboards, monitors, alerting, log/metric analysis, Azure integrations.* Good working knowledge of Microsoft Azure - core services, resource organization, and platform monitoring (Azure Monitor / Log Analytics).* Excellent stakeholder management, communication, and reporting skills.* Data-driven mindset for defining, tracking, and acting on operational KPIs and SLAs.Preferred Skills:* Experience integrating Datadog with Azure and Jira (e.g. alert-to-ticket automation).* Familiarity with Infrastructure as Code (Terraform) and Azure DevOps, enough to collaborate effectively with engineering.VantagensCareer progression.Pesquise mais OfertasVasco TeixeiraQuote job refJN-072026-7059100Resumo da FunçãoSetorInformation TechnologySubsetorGestão de TIAdicionar indústriaFinancial ServicesLocalizaçãoLisbonTipo de contratoIndefinidoNome do ConsultorVasco TeixeiraReferência da OfertaJN-072026-7059100Tipo de trabalhoTrabalho Remoto / Híbrido
