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The Head of ITSM is accountable for the enterprise design, governance, adoption and continual improvement of client's Request Fulfilment and Knowledge Management processes.The role leads the wider ITSM team, setting priorities, coaching process owners, aligning improvement roadmaps and ensuring consistent ITSM governance.
The Service Management Manager leads the Cloud IT Service Management function for the company, owning the end-to-end service lifecycle across Jira Service Management.
The ITSM Enterprise Process Owner - Incident and Problem is accountable for the design, governance, adoption and continual improvement of enterprise Incident, Major Incident and Problem Management processes.The role ensures incidents are restored quickly, major incidents are coordinated effectively, recurring issues are investigated through robust problem management, and lessons learned are converted into measurable service improvement.
The Global Data Transformation Manager is responsible for managing and delivering the organisation's enterprise data transformation programme across regions, functions and platforms.This is a hands-on leadership role focused on driving progress, coordinating cross-functional activities and ensuring the successful delivery of key data transformation initiatives
Identificar, desenvolver e concretizar oportunidades de negócio no mercado português, contribuindo para o crescimento sustentável da atividade da empresa através da prospeção de novos clientes e da gestão de relações estratégicas de longo prazo;Promover soluções turnkey de elevada dimensão e complexidade, acompanhando os clientes desde as fases iniciais dos seus projetos até à adjudicação da obra.
Responsável por garantir que sejam alcançados os objetivos definidos em termos de satisfação do cliente (NPS), prazos e custos.Exercerá uma liderança clara na gestão do projeto e será a pessoa de referência tanto para o cliente como para as equipas internas e os fornecedores.
The ITSM Enterprise Process Owner - Change is accountable for the design, governance, adoption and continual improvement of enterprise Change Enablement process.The role ensures changes to products, services and technology are planned, assessed, authorised, scheduled, evidenced and reviewed consistently across D&T, balancing speed of delivery with service stability, risk management and compliance.
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