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Technical Customer Support Specialist | Spanish | Remote

International Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
We are looking for a Technical Customer Support Specialist (Telematics) to join an international team and support Schmitz Cargobull's customers and service partners across Europe. This role will be responsible for handling telematics-related inquiries, managing support tickets, coordinating communication between stakeholders, and ensuring a high level of customer satisfaction through efficient issue resolution.

Added 12/08/2026

  • 100% Remote role in a leading international company
  • Collaborative culture with excellent development opportunities

Sobre o nosso cliente

Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.

Descrição

  • Act as the first point of contact for customers and service partners regarding telematics-related technical issues;
  • Manage and process tickets received through the Cargobull PartnerConnect platform;
  • Provide technical support via email and telephone;
  • Coordinate and facilitate information exchange between all involved stakeholders;
  • Collaborate closely with the Service Partner Network, Cargobull Euroservice, and Cargobull Telematics teams;
  • Escalate issues to 2nd Level Aftersales Support whenever required;
  • Prepare reports on completed cases and resolutions;
  • Provide feedback and contribute to continuous process improvement initiatives.

Perfil ideal

  • Completed vocational training in a commercial, administrative, or related field;
  • Fluent in Spanish (written and spoken);
  • Good command of English (written and spoken);
  • Minimum of 2 years' experience in customer support, customer service, technical support, or a call center environment;
  • Good knowledge of Microsoft Office applications;
  • Strong analytical and structured problem-solving skills;
  • Excellent communication and interpersonal skills;
  • Customer-focused and service-oriented mindset;
  • Reliable, committed, and able to work independently;
  • Team player with a collaborative approach;
  • Results-oriented and proactive.

Vantagens

  • 100% remote working model with flexibility and work-life balance
  • Opportunity to join an international and multicultural environment
  • Dynamic role with exposure to customer service, logistics, and sales operations
  • Professional development and career growth opportunities
  • Collaborative and supportive team culture
  • Competitive compensation and benefits package



Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-082026-7082377

Resumo da Função

Setor
Customer Service
Subsetor
Call Center
Adicionar indústria
Retail
Localização
International
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-082026-7082377
Tipo de trabalho
Trabalho Remoto / Híbrido

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