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Team Leader - Italian Market

Lisbon Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
Reporting to the Operations Manager, the successful candidate will be responsible for leading and developing a team, ensuring service excellence and operational efficiency while supporting business objectives.

Added 16/10/2026

  • Lead a high-performing team within a growing international business.
  • Drive operational excellence while shaping the success of your team.

Sobre o nosso cliente

Our client is a well-established international organization operating in a fast-paced, multicultural environment. As part of its continued growth and transformation journey, the company is looking to strengthen its leadership team by hiring a Team Leader to support operations dedicated to the Italian market.

Descrição

  • Leading, coaching, and developing a team of customer-facing professionals;
  • Monitoring team performance against agreed KPIs and service standards;
  • Driving employee engagement, motivation, and continuous development;
  • Managing workload allocation and ensuring operational efficiency;
  • Identifying process improvement opportunities and implementing best practices;
  • Building strong relationships with internal stakeholders and supporting cross-functional collaboration;
  • Handling escalated issues and ensuring timely resolution;
  • Supporting change management initiatives and operational projects.

Perfil ideal

  • Previous experience leading teams within Customer Service, Customer Operations, Shared Services, or similar environments;
  • Fluency in Italian and English is mandatory;
  • Strong people management and coaching skills;
  • Excellent communication and stakeholder management abilities;
  • Results-oriented mindset with a focus on continuous improvement;
  • Ability to work effectively in a fast-paced and multicultural environment;
  • Experience within a multinational company or Shared Services Centre is highly valued.

Vantagens

  • Opportunity to join an international and growing organization;
  • Leadership role with visibility across the business;
  • Dynamic, collaborative, and multicultural working environment;
  • Ongoing professional development and career progression opportunities;
  • Competitive salary and benefits package.
Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-092026-7113784

Resumo da Função

Setor
Customer Service
Subsetor
Supervisor de Equipa
Adicionar indústria
Business Services
Localização
Lisbon
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-092026-7113784
Tipo de trabalho
Trabalho Remoto / Híbrido

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