Guardar Regressar à pesquisa Descrição Resumo Ofertas Semelhantes Added 18/08/2026Be part of a global company that values excellence.We are looking for an IT Service Management Team Lead.Sobre o nosso clienteOur client is a reputable international organization dedicated to delivering exceptional services and creating a collaborative, people-focused work environment.DescriçãoLead and develop a growing IT Service Management team, supporting recruitment, onboarding, coaching, and knowledge sharing;Provide people leadership for an international service organization, fostering high performance, collaboration, and continuous improvement;Oversee day-to-day IT support operations, ensuring effective incident handling, service request fulfillment, escalation management, and operational continuity;Drive service excellence by monitoring key performance indicators, improving response times, and enhancing end-user satisfaction;Partner with business stakeholders to align IT services with operational and organizational needs;Support the evolution of service delivery processes, promoting standardization, scalability, and operational efficiency;Champion automation, self-service capabilities, and process optimization initiatives to improve productivity and service quality;Ensure effective governance of IT service processes and contribute to strategic service management initiatives.Perfil idealDegree in Information Technology, Computer Science, Business Information Systems, or equivalent professional experience;Proven experience in IT Service Management, IT Operations, or Service Desk leadership roles;Strong understanding of ITIL-based processes, including Incident, Request, Problem, and Change Management;Experience working with enterprise service management platforms and supporting process-driven environments;Demonstrated success leading teams in international and fast-paced operational settings;Strong people management skills with a passion for coaching, mentoring, and team development;Confident stakeholder manager with the ability to communicate effectively across all levels of an organization;Results-oriented, proactive, and comfortable managing priorities, escalations, and service performance targets;Excellent organizational and problem-solving abilities;Fluent English communication skills; additional languages are considered an advantage.VantagensA brand new project with exciting prospects of growth and development.Pesquise mais OfertasFabricia RibeiroQuote job refJN-082026-7085983Resumo da FunçãoSetorInformation TechnologySubsetorSuporte de TI - Nível 1Adicionar indústriaBusiness ServicesLocalizaçãoPortoTipo de contratoIndefinidoNome do ConsultorFabricia RibeiroReferência da OfertaJN-082026-7085983Tipo de trabalhoTrabalho Remoto / Híbrido
