Guardar Regressar à pesquisa Descrição Resumo Ofertas Semelhantes Added 15/10/2026Leading companyCareer progression planSobre o nosso clienteA leading global company within the pharmaceutical industry.DescriçãoCoordinate day-to-day operational delivery for ERP and Finance services, tracking availability, service performance, customer experience, backlog, incident volumes, change activity and operational stability against agreed measures;Act as the primary operational interface between MSP application service teams, ERP and Finance Product Managers, ITSM process owners, infrastructure/network service teams and internal resolver groups, ensuring ownership, dependencies and escalations are clear;Monitor MSP vendor performance through service reviews, SLA/OLA/KPI reporting, operational dashboards, scorecards, action logs and corrective action plans, challenging underperformance with evidence and disciplined follow-through;Lead Major Incident coordination for supported ERP and Finance products, ensuring business impact, technical ownership, communications, recovery actions and post-incident follow-up are managed through agreed governance;Coordinate incident, service request and escalation management within scope, ensuring business-impacting issues are progressed through agreed routes and linked to clear owner, action and communication plans;Support problem management, post-incident reviews and root cause analysis for recurring ERP and Finance issues, ensuring corrective and preventative actions are captured, assigned and progressed by the appropriate owners;Coordinate change, release, deployment, transition and hypercare readiness for ERP and Finance services, ensuring operational acceptance, support model, run-book, monitoring, knowledge, access and handover requirements are understood before go-live;Maintain operational reporting for the ERP and Finance portfolio, including service review packs, vendor MPR inputs, risks and issues, action logs, backlog trends, service consumption and continual improvement updates;Coordinate operational evidence and follow-up where ERP and Finance services support SOx, GxP, audit, access, backup, recovery, disaster recovery or cyber control activities, working under the direction of accountable Product Managers, process owners and control owners;Identify and progress continual service improvement opportunities across ERP and Finance services, using service data, recurring issue themes, customer feedback, automation opportunities and MSP performance insight.Perfil idealDegree-level education or equivalent experience in technology, service management, ERP operations, Finance systems support, business applications or a related discipline;ITIL Foundation or equivalent service management experience is essential;ITIL Managing Professional, SIAM, supplier/vendor management, SAP S/4HANA operations, application management, Agile/DevSecOps, project/change management or service transition certification is desirable;Working knowledge of IT service management, MSP delivery models, application service management, vendor performance management, service level management, incident, major incident, service request, problem, change, release, deployment, monitoring, knowledge, backlog and continual improvement processes;Strong working knowledge of SAP S/4HANA service operations, ERP support models, Finance technology processes and integrated application landscapes is essential. Oracle application or Oracle Finance experience is desirable;Understanding of regulated technology environments, including SOx, GxP, audit evidence, access management, backup/recovery, disaster recovery and cyber control expectations sufficient to coordinate operational activity and escalate issues appropriately;Able to coordinate work across MSP application service teams, ERP and Finance Product Managers, ITSM process owners and internal resolver groups using agreed processes, action tracking and escalation routes;Strong vendor performance, service reporting and analytical skills, with the ability to interpret service data, identify trends, challenge supplier performance and support practical improvement actions;Comfortable using ITSM tooling, dashboards, ERP and Finance service reports, vendor scorecards and service review materials to track performance, risks and actions.VantagensOpportunity to join a global team;Opportunity to join in a different dynamic projects.Pesquise mais OfertasConstança PerryQuote job refJN-092026-7100047Resumo da FunçãoSetorInformation TechnologySubsetorService DeliveryAdicionar indústriaTechnology & TelecomsLocalizaçãoLisbonTipo de contratoIndefinidoNome do ConsultorConstança PerryReferência da OfertaJN-092026-7100047
