Guardar Regressar à pesquisa Descrição Resumo Ofertas Semelhantes Added 15/10/2026Leading companyCareer progression planSobre o nosso clienteA leading global company within the pharmaceutical industry.DescriçãoCoordinate day-to-day operational delivery for assigned cyber and data services, tracking availability, service performance, customer experience, backlog, incident volumes, change activity, security/control impacts and operational stability against agreed measures;Act as the primary operational interface between MSP cyber and data service teams, Cyber, Data, Product Managers, ITSM process owners, infrastructure/network service teams and internal resolver groups, ensuring ownership, dependencies and escalations are clear;Monitor MSP vendor performance through service reviews, SLA/OLA/KPI reporting, operational dashboards, scorecards, action logs and corrective action plans, challenging underperformance with evidence and follow-through;Run Major Incidents for the cyber and data products and services within scope, coordinating MSP, cyber, data, infrastructure, network, product and ITSM stakeholders through agreed command, control, communication, escalation and recovery routines;Coordinate incident, service request and escalation management within scope, ensuring business-impacting or security-sensitive issues are progressed through agreed routes and linked to clear owner, action and communication plans;Coordinate problem management, post-incident reviews and root cause analysis inputs for supported cyber and data services, ensuring corrective actions are recorded, tracked and progressed by the appropriate owners;Support change, release and transition readiness for cyber services, including SailPoint and CyberArk-related operational handover, ensuring support models, run books, monitoring, controls, acceptance criteria and ownership are understood before go-live;Support changes, release and transition readiness for data services, including Fabric, DataBricks and the underlying data platform technology, ensuring support models, run books, monitoring, controls, acceptance criteria and ownership are understood before go-live;Coordinate operational evidence and follow-up for assigned services where SOx, GxP, audit, identity and access, privileged access, cyber control, data governance, backup, recovery or disaster recovery activities apply, working under the direction of accountable process, product or control owners;Identify and progress continual service improvement opportunities using service data, recurring issue trends, customer feedback, cyber and data control insights and MSP performance evidence to improve reliability, resilience, security and value for money;Maintain operational service reporting, including dashboards, action logs, risk and issue updates, vendor MPR inputs, service review materials and agreed management information for the supported cyber and data service scope.Perfil idealDegree-level education or equivalent experience in technology, service management, business operations or a related discipline;ITIL Foundation or equivalent service management experience is essential;ITIL Managing Professional, SIAM, vendor management or project/change management certification is desirable;Working knowledge of IT service management, MSP delivery models, vendor performance management, service level management, incident, major incident, service request, problem, change, release, monitoring, knowledge and continual improvement processes;Understanding of cyber and data service operations, including identity and access management, privileged access management, data platforms, data governance dependencies, cyber control operations, security incident escalation and operational resilience;Practical knowledge of SailPoint and CyberArk service operation is essential, including how these platforms support access provisioning, access governance, privileged access, audit evidence and regulated control activities;Understanding of regulated technology environments, including SOx, GxP, audit evidence, access management, backup/recovery and disaster recovery expectations sufficient to coordinate operational activities and escalate issues appropriately;Knowledge of service governance and matrix delivery structures in a global organisation;Able to coordinate work across MSP cyber and data service teams, Cyber, Data, Product Managers, ITSM process owners and internal resolver groups using agreed processes, action tracking and escalation routes;Able to run Major Incidents for supported cyber and data products, maintaining clear command, control, communications, action tracking, escalation and recovery focus throughout the incident lifecycle;Strong vendor performance, service reporting and analytical skills, with the ability to interpret service data, identify trends, challenge supplier performance and support practical improvement actions;Clear communicator able to support operational escalations, Major Incident updates, service reviews, vendor MPR inputs and internal D&T updates;Strong planning, prioritisation and follow-through skills;Comfortable using ITSM tooling, dashboards, service reports, vendor scorecards and service review materials to track performance, risks and actions.VantagensOpportunity to join a global team;Opportunity to join in a different dynamic projects.Pesquise mais OfertasConstança PerryQuote job refJN-092026-7100046Resumo da FunçãoSetorInformation TechnologySubsetorService DeliveryAdicionar indústriaHealthcare / PharmaceuticalLocalizaçãoLisbonTipo de contratoIndefinidoNome do ConsultorConstança PerryReferência da OfertaJN-092026-7100046
