Guardar Regressar à pesquisa Descrição Resumo Ofertas Semelhantes Added 15/10/2026Leading companyCareer progression planSobre o nosso clienteA leading global company within the pharmaceutical industry.DescriçãoCoordinate day-to-day operational delivery for assigned application services, tracking availability, service performance, customer experience, backlog, incident volumes, change activity and operational stability against agreed measures;Act as the primary operational interface between MSP application service teams, Product Managers, ITSM process owners, infrastructure/network service teams and internal resolver groups, ensuring ownership, dependencies and escalations are clear;Monitor MSP vendor performance through service reviews, SLA/OLA/KPI reporting, operational dashboards, scorecards, action logs and corrective action plans, challenging underperformance with evidence and follow-through;Coordinate application incident, service request and escalation management within scope, ensuring business-impacting issues are progressed through agreed routes and linked to clear owner, action and communication plans;Support problem management, post-incident reviews and root cause analysis for recurring application issues, ensuring corrective and preventative actions are captured, assigned and progressed by the appropriate owners;Coordinate application change, release, deployment, transition and hypercare readiness, ensuring operational acceptance, support model, run-book, monitoring, knowledge, access and handover requirements are understood before go-live;Maintain operational reporting for the assigned application portfolio, including service review packs, vendor MPR inputs, risks and issues, action logs, backlog trends, service consumption and continual improvement updates;Coordinate operational evidence and follow-up where applications support SOx, GxP, audit, access, backup, recovery, disaster recovery or cyber control activities, working under the direction of accountable Product Managers, process owners and control owners;Identify and progress continual service improvement opportunities across application services, using service data, recurring issue themes, customer feedback, automation opportunities and MSP performance insight;Operate consistently as part of the wider SDM team, applying common service-management routines, vendor governance standards, escalation disciplines and reporting expectations across the D&T operating model.Perfil idealDegree-level education or equivalent experience in technology, service management, application operations, business systems support or a related discipline;ITIL Foundation or equivalent service management experience is essential;ITIL Managing Professional, SIAM, supplier/vendor management, application management, Agile/DevSecOps, project/change management or service transition certification is desirable;Working knowledge of IT service management, MSP delivery models, application service management, vendor performance management, service level management, DevSecOps-aware support models, incident, service request, problem, change, release, deployment, monitoring, knowledge, backlog and continual improvement processes;Understanding of application operations across SaaS, cloud-hosted and internally integrated business applications, including how application services depend on infrastructure, identity, network, cyber and data services;Understanding of regulated technology environments, including SOx, GxP, audit evidence, access management, backup/recovery, disaster recovery and cyber control expectations sufficient to coordinate operational activity and escalate issues appropriately;Able to coordinate work across MSP application service teams, Product Managers, ITSM process owners and internal resolver groups using agreed processes, action tracking and escalation routes;Strong vendor performance, service reporting and analytical skills, with the ability to interpret service data, identify trends, challenge supplier performance and support practical improvement actions;Clear communicator able to support operational escalations, application service reviews, vendor MPR inputs and internal D&T updates;Comfortable using ITSM tooling, dashboards, application service reports, vendor scorecards and service review materials to track performance, risks and actions.VantagensOpportunity to join a global team;Opportunity to join in a different dynamic projects.Pesquise mais OfertasConstança PerryQuote job refJN-092026-7100043Resumo da FunçãoSetorInformation TechnologySubsetorService DeliveryAdicionar indústriaTechnology & TelecomsLocalizaçãoLisbonTipo de contratoIndefinidoNome do ConsultorConstança PerryReferência da OfertaJN-092026-7100043
