Regressar à pesquisa

Relationship Manager - Non Performing Loans

Lisboa Indefinido Consultar descrição da função
This position plays a central role in ensuring the effective management, performance and compliance of external servicers responsible for NPL portfolio operations. The Relationship Manager will evaluate operational quality, propose improvements, monitor KPIs and ensure alignment between the company's strategy and execution on the ground. It is a highly analytical, hands‑on role with strong influence on portfolio outcomes.

Atualizado 25/03/2026

  • High‑visibility role in a leading international financial group.
  • Opportunity to drive operational excellence across key servicing partners.

Sobre o nosso cliente

Our client is a solid, well‑established international financial group with operations across multiple markets. The organisation manages and oversees diversified financial assets, relying on structured processes and strong governance. The environment is performance‑driven, collaborative and focused on continuous improvement, while maintaining strict confidentiality regarding its name.

Descrição

Verify that the Servicer(s) is/are following the agreed plans and strategies;

  • Ensure the Servicer quality, using all possible resources, such as KPI and call listening;
  • Support the servicer (call center) to maximize performance through meetings with servicer's personnel to identify areas of improvement;
  • Review reports and reconciliation;
  • Internal presentation of findings and proposal of actions/remedies;
  • Review legal actions strategy to propose adjustments if needed and next steps;
  • Investigate areas of improvement through case by case review and assessment;
  • Set and control KPI's for and with the servicer on (sub)processes;
  • Identify areas of improvement of portfolio's management;
  • Conduct audits at the servicer on operational processes.

Perfil ideal

  • Bachelor's degree in Management, Law or a related field;
  • 5+ years of relevant experience, ideally within NPL operations (secured/unsecured);
  • Strong analytical skills, attention to detail and ability to work independently;
  • Excellent communication skills and a collaborative, problem‑solving mindset;
  • Resilience, adaptability and ability to work under pressure;
  • Fluency in Portuguese and English.

Vantagens

  • Opportunity to join a solid, international financial group with long‑term growth;
  • Role with high visibility and contribution to the company's operational success;
  • A dynamic, supportive and improvement‑driven environment;
  • Hybrid working model and a culture that values autonomy, ownership and teamwork.
Pesquise mais Ofertas
Francisco Emauz Ribeiro
Quote job ref
JN-032026-6973435

Resumo da Função

Setor
Banking & Financial Services
Subsetor
Relationship Management
Adicionar indústria
Financial Services
Localização
Lisboa
Tipo de contrato
Indefinido
Nome do Consultor
Francisco Emauz Ribeiro
Referência da Oferta
JN-032026-6973435

Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.