Guardar Regressar à pesquisa Descrição Resumo Ofertas Semelhantes Added 17/08/2026Lead a high-impact customer service operation in LisbonShape the future of a growing international service hubSobre o nosso clienteOur client is a well-established international organization undergoing an exciting phase of growth and transformation. To support its expansion strategy, it is seeking a senior leader to drive operational performance, develop high-performing teams, and contribute to the success of its Lisbon-based operationDescriçãoLead and oversee daily operations, ensuring service excellence and KPI achievement.Manage and support Team Leaders and Customer Service teams within a multilingual environment.Drive operational efficiency, productivity, quality standards, and continuous improvement initiatives.Act as the local leadership representative for all people-related matters.Support employee lifecycle processes, including onboarding, performance management, and employee relations.Promote a positive, engaged, and compliant workplace culture.Coordinate future support functions and facilitate cross-functional collaboration with international stakeholders.Oversee office operations, local suppliers, and workplace infrastructure.Ensure compliance with employment legislation and internal policies.Monitor operational performance and provide regular reporting to senior leadership.Act as the key communication bridge between the local operation and international headquarters.Perfil idealProven experience in a senior operational leadership role.Strong background managing customer service, shared services, contact center, or service operations environments.Demonstrated experience leading managers and large operational teams.Excellent people leadership and stakeholder management skills.Strong analytical and performance management capabilities.Experience driving operational excellence and continuous improvement initiatives.Ability to work effectively within an international and multicultural environment.Fluent English (corporate language).Ability to lead multilingual teams.VantagensOpportunity to lead and shape a key international operation.Strategic position with high visibility and impact.Multicultural and collaborative working environment.Professional growth within a growing international organization.Competitive compensation and benefits package.Pesquise mais OfertasSofia FernandesQuote job refJN-082026-7083981Resumo da FunçãoSetorCustomer ServiceSubsetorGestor de Call CenterAdicionar indústriaBusiness ServicesLocalizaçãoLisboaTipo de contratoIndefinidoNome do ConsultorSofia FernandesReferência da OfertaJN-082026-7083981
