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Manager | Customer Strategy and Transformation

Lisboa Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
The Manager Customer Strategy & Transformation is responsible for helping financial institutions transform how they serve customers and achieve business growth. The role combines strategic thinking, transformation leadership, client management, business development, and people leadership to deliver measurable results, strengthen client relationships, and build high-performing teams.

Added 23/09/2026

  • Manager | Customer Strategy and Transformation - Financial Services
  • Consultancy Firm

Sobre o nosso cliente

Multinational Consultancy Firm.

Descrição

  • Lead Customer-focused projects and teams for clients in the Financial Services sector;
  • Lead strategy and transformation projects with a strong business focus and close collaboration with technology teams, serving leading financial institutions at both national and international levels;
  • Ensure end-to-end project management, coordinating multidisciplinary teams, workstreams, priorities, risks, and stakeholders;
  • Define the project approach, planning, and execution of activities, ensuring team autonomy and alignment in the preparation of project deliverables; guarantee delivery quality, adherence to timelines, and effective management of client expectations;
  • Build trusted relationships with clients, identifying their needs and uncovering new collaboration opportunities;
  • Contribute to the commercial development of the practice, including the preparation of proposals and client presentations;
  • Support the development, mentoring, performance management, and career progression of junior team members.

Perfil ideal

  • Bachelor's or Master's degree in Business Administration, Economics, Industrial Engineering and Management, Strategic Marketing, or a related field;
  • Experience in consulting, preferably within the banking and insurance sectors, or in an in-house role within Customer, Strategy, Transformation, or Customer Experience functions, focusing on areas such as commercial effectiveness, digital experience, customer journeys, new service models, and related initiatives;
  • Proven experience in managing projects, teams, and senior stakeholders;
  • Strong client orientation, results-driven mindset, and business development focus;
  • Excellent communication, interpersonal, teamwork, and collaboration skills;
  • Strong problem-solving abilities, analytical thinking, and critical judgment;
  • Excellent organizational, planning, prioritization, and project quality management skills;
  • Entrepreneurial mindset, leadership capabilities, and the ability to build trusted relationships with clients and teams;
  • Strong command of the English language.

Vantagens

Strong and genuine prospects for promotion to Senior Manager in the short term.

Pesquise mais Ofertas
Vasco Salgueiro
Quote job ref
JN-092026-7110179

Resumo da Função

Setor
Consultancy, Strategy & Change
Subsetor
Consultoria Estratégica
Adicionar indústria
Business Services
Localização
Lisboa
Tipo de contrato
Indefinido
Nome do Consultor
Vasco Salgueiro
Referência da Oferta
JN-092026-7110179
Tipo de trabalho
Trabalho Remoto / Híbrido

Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.