Guardar Regressar à pesquisa Descrição Resumo Ofertas Semelhantes Atualizado 21/08/2026Be part of a global company that values excellence.We are looking for an IT Service Desk Team Lead.Sobre o nosso clienteOur client is a reputable international organization dedicated to delivering exceptional services and creating a collaborative, people-focused work environment.DescriçãoLead and develop a regional IT support function, ensuring high-quality service delivery across multiple international locations;Manage daily service desk operations, overseeing ticket resolution, incident management, request fulfilment, and user support activities;Coordinate and mentor a team of approximately 10-15 support professionals operating in a shift-based environment;Serve as the main escalation point for complex technical issues, ensuring timely resolution and effective stakeholder communication;Drive service performance through SLA monitoring, continuous improvement initiatives, and operational excellence practices;Collaborate with business and technology stakeholders to enhance end-user experience and support service effectiveness;Support core enterprise platforms and business-critical applications, including workplace technologies, ERP solutions, and collaboration tools;Contribute to process optimization, automation initiatives, and the adoption of best practices within IT service management;Ensure strong governance, reporting, and adherence to service management standards across the support organization;Foster a positive, high-performing team culture focused on customer satisfaction and operational efficiency.Perfil idealProven experience leading IT support, service desk, or IT operations teams in an international environment;Strong background in incident management, ticketing systems, user support, and service delivery operations;Experience managing people, including team development, performance management, coaching, and workforce planning;Solid understanding of IT Service Management (ITSM) principles and operational best practices;Exposure to enterprise technologies and business-critical platforms, including Microsoft environments, ERP solutions, and other corporate applications;Ability to manage escalations effectively while maintaining excellent stakeholder relationships;Strong organizational skills, with a structured and proactive approach to problem solving;Comfortable working within dynamic, service-oriented environments with shifting priorities;Excellent communication skills in English, both written and verbal;Relevant academic background in Information Technology, Business Information Systems, Computer Science, or equivalent professional experience.VantagensA brand new project with exciting prospects of growth and development.Pesquise mais OfertasFabricia RibeiroQuote job refJN-082026-7085983Resumo da FunçãoSetorInformation TechnologySubsetorSuporte de TI - Nível 1Adicionar indústriaBusiness ServicesLocalizaçãoPortoTipo de contratoIndefinidoNome do ConsultorFabricia RibeiroReferência da OfertaJN-082026-7085983Tipo de trabalhoTrabalho Remoto / Híbrido
