Guardar Regressar à pesquisa Descrição Resumo Ofertas Semelhantes Added 23/09/2026Leading companyCareer progression planSobre o nosso clienteA leading global company within the pharmaceutical industry. DescriçãoProvide high-quality on-site technology support for Lisbon GCC colleagues, senior leaders, executive visitors and meeting participants, ensuring a professional and timely support experience;Support the stand-up of the Lisbon GCC by helping establish local D&T ways of working, face-to-face support routines, onboarding support and visible technology presence for new colleagues;Act as the local D&T point of contact for executive technology needs, including device, collaboration, meeting room, network, printing and workplace technology support;Coordinate incidents, service requests and escalations with global service desk, workplace, endpoint, infrastructure, cyber security, network and vendor teams to restore service and reduce colleague disruption;Support new starter, mover and leaver technology processes for the GCC, helping ensure devices, accounts, access, peripherals and collaboration tools are ready when required;Maintain high standards of meeting room and collaboration technology readiness, supporting key GCC events, leadership visits, town halls and hybrid meetings;Promote adoption of standard D&T services, tools and support channels, helping colleagues use approved systems, self-service options and Microsoft 365 capabilities effectively;Identify recurring issues, local service gaps and improvement opportunities, feeding insight into global service operations and contributing to continuous improvement of the GCC technology experience.Perfil idealSecondary education or equivalent practical experience in an IT support, workplace technology, service desk, end-user computing or technical support environment;ITIL Foundation, Microsoft 365, endpoint support or equivalent technical certification desirable but not essential;Working knowledge of end-user computing, Microsoft 365, Windows devices, mobile devices, meeting room technology, collaboration tools, printing, networking basics and standard IT support processes;Understanding of incident, request, escalation and asset management disciplines;Awareness of cyber security, data protection and appropriate handling of business information in a corporate environment;Strong customer service mindset with the ability to support senior stakeholders calmly and professionally;Able to diagnose and resolve common workplace technology issues, manage priorities, communicate clearly, document actions accurately and escalate effectively;Comfortable providing face-to-face support in a busy office environment and working collaboratively with remote global resolver teams;Fluency in English is required; Portuguese language capability is highly desirable for the Lisbon office context.VantagensOpportunity to join a global team;Opportunity for growth through dynamic projects and fast-paced environments.Pesquise mais OfertasConstança PerryQuote job refJN-092026-7100038Resumo da FunçãoSetorInformation TechnologySubsetorRedesAdicionar indústriaHealthcare / PharmaceuticalLocalizaçãoLisbonTipo de contratoIndefinidoNome do ConsultorConstança PerryReferência da OfertaJN-092026-7100038
