Customer Service Agent | Italian Market

Lisbon Indefinido Consultar descrição da função
The successful candidate will be responsible for delivering high-quality support to customers while ensuring an excellent customer experience and maintaining efficient day-to-day operations.

Added 16/10/2026

  • Join an international team supporting customers across the Italian market.
  • Build your customer service career within a growing multinational.

Sobre o nosso cliente

Our client is an international organization operating within a dynamic and multicultural environment. To support its continued growth, the company is looking for a Customer Service Agent to join its team dedicated to the Italian market.

Descrição

  • Managing customer enquiries via phone, email, and internal systems;
  • Providing timely and accurate information regarding products, services, and processes;
  • Ensuring the effective resolution of customer requests and issues;
  • Building strong relationships with customers and internal stakeholders;
  • Maintaining accurate records and documentation within company systems;
  • Collaborating with different departments to ensure seamless service delivery;
  • Supporting process improvement initiatives and best practices;
  • Contributing to the achievement of individual and team objectives.

Perfil ideal

  • Fluent Italian and English (mandatory);
  • Previous experience in Customer Service, Customer Support, Administration, or a similar role;
  • Strong communication and interpersonal skills;
  • Customer-oriented mindset with a proactive approach;
  • Ability to work efficiently in a fast-paced environment;
  • Good organizational and problem-solving abilities;
  • Knowledge of SAP, Salesforce, or other CRM/ERP systems is a plus.

Vantagens

  • International and multicultural environment;
  • Career development opportunities within a growing organization;
  • Ongoing training and professional development;
  • Hybrid working model;
  • Competitive salary and benefits package.
Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-092026-7113785

Resumo da Função

Setor
Customer Service
Subsetor
Call Center
Adicionar indústria
Transport & Distribution
Localização
Lisbon
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-092026-7113785

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