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Customer Care Specialist | German Market | Remote

Lisbon Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
As a Customer Service Representative, you will be responsible for supporting customers in the German market, ensuring a high-quality customer experience across all interactions.

Added 01/10/2026

  • Work from anywhere in Portugal with a fully remote setup
  • Join a growing international team supporting industry-leading solutions

Sobre o nosso cliente

Schmitz Cargobull is a leading international player in the transportation and logistics industry, recognised for its innovation, quality standards and customer-centric approach. As part of its continued growth, the company is looking to strengthen its Customer Service team with a German-speaking professional to support customers across the German market.

Descrição

Manage outbound customer communications for the German market;

Promote products, digital services and customer-focused solutions;

Conduct customer satisfaction surveys and accurately document customer feedback;

Maintain and update customer information within CRM systems;

Identify customer needs and potential business opportunities, forwarding qualified leads to the relevant teams;

Ensure all customer interactions meet established quality and service standards;

Build positive relationships with customers and contribute to an exceptional customer experience.

Perfil ideal

Native-level German speaker (mandatory);

Previous experience in Customer Service, Customer Support or Call Center environments;

Good English communication skills (minimum B2 level);

Experience working with CRM systems and digital communication tools;

Strong communication and interpersonal skills;

Customer-oriented mindset with a focus on service excellence;

Proactive, reliable and self-motivated approach;

Ability to work independently in a remote environment.

Vantagens

100% remote working model;

Opportunity to join a leading international organisation;

Collaborative and supportive work environment;

Continuous learning and development opportunities;

Stable and long-term career prospects.

Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-102026-7116565

Resumo da Função

Setor
Customer Service
Subsetor
Call Center
Adicionar indústria
Retail
Localização
Lisbon
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-102026-7116565
Tipo de trabalho
Trabalho Remoto / Híbrido

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