Regressar à pesquisa

Collections Operations Leader (Lisbon)

Lisboa Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
We are looking for a senior leader to drive our end‑to‑end Collections operation, ensuring sustainable performance, operational excellence and high‑performing teams. This is a strategic role with direct impact on the business and strong visibility at Executive Board level and Clients.

Added 27/03/2026

  • Collections Operations Leader (Lisbon)
  • Business Services - Customer Service

Sobre o nosso cliente

Customer Services.

Descrição

Leadership & Strategy

  • Define and implement the operational strategy for the Collections area
  • Lead supervisory teams and their respective managers/agents
  • Translate business objectives into concrete operational plans
  • Drive productivity, quality, and profitability



Stakeholder Management

  • Act as the main point of contact for the Executive Board and Clients
  • Participate actively in strategic and performance meetings
  • Identify opportunities for business growth and service improvement
  • Represent the operation with external partners



Performance & Results

  • Monitor critical KPIs (recovery, efficiency, quality, costs)
  • Set ambitious and sustainable targets
  • Analyze data to support informed decision‑making
  • Implement action plans and continuous improvement initiatives



Organizational Development

  • Provide coaching and development for supervisory teams
  • Foster a culture of accountability and high performance
  • Manage resources, workforce planning, and process optimization
  • Ensure legal and quality compliance

Perfil ideal

  • Bachelor's degree
  • Solid experience in senior management of collections or contact center operations
  • Proven experience leading leaders (supervisors/coordinators)
  • Strong strategic capacity and business acumen
  • Excellent communication and negotiation skills at the highest level
  • Analytical mindset with strong data orientation
  • Resilient, decisive, and results-driven profile
  • Experience managing corporate clients (valued)
  • Proficiency in analytical tools and MS Office (advanced Excel preferred)



Vantagens

  • Leadership position with strong business impact
  • Integration into a solid and well‑recognized company in the sector
  • Direct contract with competitive compensation package + attractive variable
  • Advancecare health insurance
  • Exclusive benefits in health, well-being, culture, and leisure
  • Modern offices in a premium location in Lisbon
  • Autonomy to implement strategy and drive innovation
  • Real opportunities for growth and organizational influence



Pesquise mais Ofertas
Vasco Salgueiro
Quote job ref
JN-032026-6983064

Resumo da Função

Setor
Customer Service
Subsetor
Gestão de Dívida/Cobrança
Adicionar indústria
Business Services
Localização
Lisboa
Tipo de contrato
Indefinido
Nome do Consultor
Vasco Salgueiro
Referência da Oferta
JN-032026-6983064
Tipo de trabalho
Trabalho Remoto / Híbrido

Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.