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Back Office Operations Manager

Santarém Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
Reporting to the Head of Shared Services Center, this professional will be responsible for leading and developing the Back Office organization, ensuring operational excellence and supporting the ongoing growth of the SSC.

Added 14/10/2026

  • Lead a growing Back Office operation within an international SSC
  • Drive operational excellence and develop high-performing teams

Sobre o nosso cliente

Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.

Descrição

  • Leading, coaching and developing Back Office Supervisors and their respective teams;
  • Ensuring alignment of Back Office operations with the overall Shared Services strategy;
  • Monitoring operational performance through KPIs, service levels and quality metrics;
  • Acting as the main escalation point for complex operational issues;
  • Supporting the transition, stabilization and continuous improvement of Back Office processes;
  • Driving process standardization and efficiency initiatives across the organization;
  • Collaborating with internal stakeholders and external BPO partners to ensure smooth service delivery;
  • Supporting recruitment activities, onboarding processes and talent development initiatives;
  • Contributing to performance management and objective-setting processes;
  • Promoting a collaborative, customer-focused and high-performance culture.

Perfil ideal

  • Degree in Business Administration, Economics, Management or a related field;
  • Previous experience in Back Office Operations, Customer Service Operations, Order Management, Contract Management, Aftersales or similar operational environments;
  • Proven leadership experience managing supervisors and/or multiple operational teams;
  • Experience within a Shared Services Center, BPO, GBS or multinational environment will be highly valued;
  • Strong understanding of operational KPIs, service quality and performance management;
  • Experience leading process transition, standardization and continuous improvement initiatives;
  • Hands-on leadership approach combined with a strategic mindset;
  • Proficiency in SAP and Microsoft 365;
  • Fluent English (minimum C1 level).

Vantagens

  • Opportunity to join a growing international Shared Services Center;
  • Strategic leadership role with significant impact on operational development;
  • International and multicultural working environment;
  • Hybrid working model;
  • Permanent contract;
  • Health insurance;
  • Competitive salary package.
Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-102026-7126103

Resumo da Função

Setor
Customer Service
Subsetor
Gestor de Call Center
Adicionar indústria
Retail
Localização
Santarém
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-102026-7126103
Tipo de trabalho
Trabalho Remoto / Híbrido

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