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After Sales Support (1st Level) - Santarém

Santarém Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
As an After Sales Support professional in Santarém, you will work within the Sales department of a Business Services organisation, helping customers receive clear and timely support after purchase. You will manage service-related requests and maintain accurate communication to help the business deliver a consistent customer experience.

Added 11/11/2026

  • Join a high reputable multinational company - Global Business Services
  • After Sales - Support customers and service partners - English Speaker

Sobre o nosso cliente

Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.

Descrição

Responsibilities

  • Support customers and service partners for all systems related issues, as well certificates management and supporting projects from Cargobull PartnerConnect
  • Process and follow up tickets through Cargobull PartnerConnect
  • Coordinate information exchange between all stakeholders
  • Identify recurring issues and suggest improvements to existing processes
  • Communicate with stakeholders, if it's necessary
  • Provide email and phone support to stakeholders regarding Telematics when needed
  • Support 2nd Level Aftersales Support when required



Perfil ideal

Profile

  • Higher education or vocational training in Business Administration, Customer Service, Languages or a related field
  • Professional experience in customer support, back office or technical support or environments (up to 2 years)
  • Fluency in English (spoken and written)
  • Additional languages are considered an advantage
  • Good knowledge of Microsoft Office applications
  • Strong customer orientation and communication skills
  • Analytical and structured approach to problem solving
  • Ability to work independently while collaborating with international teams
  • Reliable and proactive working style



Vantagens

What we offer

  • Permanent employment contract
  • Hybrid Working model
  • Structured onboarding and role-specific training
  • Opportunity to further develop technical and customer support expertise
  • Exposure to international projects and collaboration with multiple European markets
  • Continuous learning and professional development opportunities
  • International and multicultural working environment
  • Career progression opportunities within a growing Shared Service Center
  • Health insurance
  • Modern workplace with parking facilities and bike charging station
  • Possibility of transfer between Santarém train stain and the office



Pesquise mais Ofertas
Alexis Da Silva
Quote job ref
JN-112026-7143359

Resumo da Função

Setor
Sales
Subsetor
Pós-Venda
Adicionar indústria
Business Services
Localização
Santarém
Tipo de contrato
Indefinido
Nome do Consultor
Alexis Da Silva
Referência da Oferta
JN-112026-7143359
Tipo de trabalho
Trabalho Remoto / Híbrido

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