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Função focada na evolução de produtos digitais B2C, com o objetivo de fazer crescer o negócio e melhorar a experiência do cliente. Identifica oportunidades de valor, apoia decisões com análise de dados e acompanha os resultados. Trabalha na melhoria contínua, com foco em impacto e resultados.
Are you passionate about driving transformation through cutting-edge technologies and process excellence? We are seeking a Senior Manager, Continuous Improvement, to lead high-impact innovation and digital transformation projects in a Shared Service Center (SSC).
The Senior Consultant - Finance Transformation supports the delivery of transformation projects aimed at modernizing clients' finance functions. This role is ideal for professionals with 2-5 years' experience in consulting firms, strong analytical capabilities, and exposure to finance processes and digital transformation initiatives.
The ITSM Enterprise Process Owner - Incident and Problem is accountable for the design, governance, adoption and continual improvement of enterprise Incident, Major Incident and Problem Management processes.The role ensures incidents are restored quickly, major incidents are coordinated effectively, recurring issues are investigated through robust problem management, and lessons learned are converted into measurable service improvement.
The ITSM Enterprise Process Owner - Change is accountable for the design, governance, adoption and continual improvement of enterprise Change Enablement process.The role ensures changes to products, services and technology are planned, assessed, authorised, scheduled, evidenced and reviewed consistently across D&T, balancing speed of delivery with service stability, risk management and compliance.
The ITSM Enterprise Process Owner - Asset and Configuration Management is accountable for the design, governance, adoption and continual improvement of enterprise Asset Management and Service Configuration Management processes, including the Service & Technical Portfolios, Configuration Management Database (CMDB), configuration item lifecycle, software asset management and hardware asset management.
The Head of ITSM is accountable for the enterprise design, governance, adoption and continual improvement of client's Request Fulfilment and Knowledge Management processes.The role leads the wider ITSM team, setting priorities, coaching process owners, aligning improvement roadmaps and ensuring consistent ITSM governance.
Esta função assume um papel transversal na organização, promovendo a ligação entre departamentos e equipas tecnológicas, identificando oportunidades de automatização e garantindo que as soluções implementadas respondem às necessidades do negócio e da operação das lojas.
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