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Senior Customer Service Agent | Italian Market

Lisbon Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
The successful candidate will combine operational responsibilities with a more senior level of ownership, supporting service excellence and helping drive team performance.

Added 16/10/2026

  • Take the next step in your career and become a key team reference.
  • Drive service excellence while supporting a growing international team.

Sobre o nosso cliente

Our client is a multinational organization with an established Shared Services structure supporting several European markets. As part of its growth strategy, they are seeking a Senior Customer Service Agent to support the Italian market while acting as a reference point within the team.

Descrição

  • Managing complex customer requests and escalations;
  • Delivering high-quality support to customers and business partners;
  • Acting as a subject matter expert for team processes and procedures;
  • Supporting onboarding and training of new team members;
  • Monitoring operational performance and identifying improvement opportunities;
  • Collaborating with Team Leaders and stakeholders to ensure service excellence;
  • Supporting process optimization and continuous improvement initiatives;
  • Ensuring compliance with internal procedures and service standards.

Perfil ideal

  • Fluent Italian and English (mandatory);
  • Previous experience in Customer Service, Customer Operations, Shared Services, or similar environments;
  • Experience handling escalations and complex customer cases;
  • Strong communication and stakeholder management skills;
  • Proactive and solution-oriented mindset;
  • Ability to coach and support less experienced colleagues;
  • Experience working within a multinational environment is highly valued.

Vantagens

  • Opportunity to join a growing international organization;
  • Exposure to international stakeholders and projects;
  • Clear career progression opportunities;
  • Dynamic and collaborative environment;
  • Competitive salary and benefits package.
Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-092026-7113786

Resumo da Função

Setor
Customer Service
Subsetor
Call Center
Adicionar indústria
Transport & Distribution
Localização
Lisbon
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-092026-7113786
Tipo de trabalho
Trabalho Remoto / Híbrido

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