O2C Collections (German Speaker)

Matosinhos Indefinido Consultar descrição da função
Our client is a multinational company with a dynamic SSC environment.Experience in Collections, Customer Service, or customer-facing roles.

Added 08/06/2026

  • Our client is a multinational company with a dynamic SSC environment.
  • Experience in Collections, Customer Service, or customer-facing roles.

Sobre o nosso cliente

Our client is known for its global presence and commitment to delivering high-quality services.

Descrição

  • Monitor and manage an assigned accounts receivable portfolio, ensuring timely collection of outstanding balances.
  • Follow up with customers regarding pending invoices, payment approvals and overdue amounts.
  • Investigate and resolve customer queries related to billing, payments and account balances.
  • Execute collection activities in line with established processes and service level expectations.
  • Prepare and distribute payment reminders, account statements and other collection related communications.
  • Collaborate with internal stakeholders to resolve disputes, payment delays and invoice related issues.
  • Perform account reconciliations and support the resolution of discrepancies between customer records and internal systems.
  • Review and analyse aged debt reports, identifying risks and prioritising collection actions.
  • Support regular debt review meetings and provide updates on collection performance and outstanding exposures.
  • Escalate critical cases, high value overdue balances and complex customer issues when required.
  • Maintain strong relationships with key customers and internal stakeholders to facilitate effective collections management.
  • Validate customer data, payment terms and credit related information as part of ongoing account maintenance activities.
  • Support refund processes, write offs and other accounts receivable transactions when applicable.
  • Contribute to audit requests, reporting activities and ad hoc financial analyses.
  • Assist with insolvency, legal recovery or other exceptional debt management processes when necessary.

Perfil ideal

  • Previous experience in Collections, Accounts Receivable, Customer Service or other customer facing roles.
  • Fluency in German and strong communication skills in English.
  • Good understanding of finance, accounting or credit management principles.
  • Strong communication and stakeholder management skills.
  • Ability to work collaboratively in an international and fast paced environment.
  • Good analytical and problem solving capabilities.
  • Proficiency with Microsoft Office applications, particularly Excel.

Vantagens

  • A great opportunity to grow.
Pesquise mais Ofertas
Isadora Farias
Quote job ref
JN-062026-7034724

Resumo da Função

Setor
Accounting
Subsetor
Contas a Receber
Adicionar indústria
Business Services
Localização
Matosinhos
Tipo de contrato
Indefinido
Nome do Consultor
Isadora Farias
Referência da Oferta
JN-062026-7034724

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