Head of Data Services&Reporting

Lead, coordinate, and develop the Data Service team & the Reporting Service team, ensuring consistent ways of working, clear prioritization, and alignment with business objectives and data governance standards;

Ensure operational excellence by standardizing processes, reducing manual effort, improving efficiency, and continuously optimizing data operations to achieve stable and scalable service delivery;

Ensure effective execution of end-to-end data and reporting processes, including data delivery, validation, issue resolution, and adherence to service level agreements (SLAs) and operational standards;

Support the continuous optimization of data-related processes by identifying improvement opportunities, streamlining workflows, and embedding best practices across the data lifecycle;

Ensure measurable progress by defining success metrics, tracking quantitative improvements in data quality and process performance, and translating insights into monitored and delivered improvement initiatives;

Coordinate and supervise data issue management by ensuring structured intake, prioritization, escalation, and timely resolution in collaboration with business and technical stakeholders;

Ensure proper maintenance and usage of metadata, business glossary, and data catalog by guiding Data Stewards and enforcing documentation standards and data lineage transparency;

Provide transparency through regular reporting on data quality, issues, risks, and progress, and contribute to strategic data initiatives by translating operational insights into improvement actions.