Cash Collections - French Speaker

Key Responsibilities:

• Accounts Receivable Management: Manage a portfolio of customer accounts, ensuring effective follow-up of outstanding balances, timely collection of payments, and the resolution of account-related queries and disputes;
• Customer & Stakeholder Relationship Management: Build relationships with customers and internal stakeholders, maintaining clear communication and collaborating to resolve issues, minimise overdue debt, and enhance the overall customer experience;
• Financial Analysis & Reporting: Monitor aged debt, analyse payment trends and discrepancies, perform account reconciliations, and provide accurate reporting on collection performance and account status;
• Process Optimisation & Data Management: Maintain accurate records of collection activities and customer interactions while contributing to the continuous improvement of collections processes, controls, and operational efficiency;