Guardar Back to Search Descrição Resumo Ofertas Semelhantes Atualizado 03/06/2026* A multinational company building a new Regional Shared Service Centre.* This role requires experience with operational support and ticket handling.Sobre o nosso clienteOur client is a large organization in the Automotive industry, with a global presence. The group is now preparing for the implementation of a new Regional Shared Service Centre.DescriçãoManage user access and permissions across e‑commerce platforms and digital catalog systems;Set up and update customer profiles, ensuring correct data and system access;Coordinate and process product return requests according to defined workflows;Execute account closures and service cancellations in relevant applications;Assess incoming requests and resolve issues using a centralized ticketing tool;Monitor, prioritize, and document support cases to ensure smooth processing;Maintain system data integrity through regular checks and updates;Act as a liaison between internal teams such as sales, field service, and master data;Optionally support inbound hotline inquiries and translate them into actionable tickets;Contribute to continuous improvement by ensuring accuracy, compliance, and service quality.Perfil idealFluency in German and English, both written and spoken;Previous experience in customer service or e-commerce support is an advantage;Strong communication and problem-solving skills;Ability to handle multiple tasks and prioritize effectively;Familiarity with e-commerce platforms and tools is preferred;Customer-focused mindset with attention to detail.VantagensA great opportunity for career growth.Pesquise mais OfertasIsadora FariasQuote job refJN-042026-7004837Resumo da FunçãoSetorCustomer ServiceSubsetorApoio à Gestão/NegócioAdicionar indústriaBusiness ServicesLocalizaçãoPortoTipo de contratoIndefinidoNome do ConsultorIsadora FariasReferência da OfertaJN-042026-7004837
