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Technical Customer Service Agent - Full Remote

Braga Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
We are seeking a Customer Tech Support professional to provide high-quality assistance and resolve technical inquiries for clients in the professional services industry. This role offers the opportunity to work in a fast-paced customer service environment.

Atualizado 31/10/2025

  • Join a team where collaboration and customer focus drive every decision .
  • Work from anywhere in Portugal, and be part of a team that puts people first.

Sobre o nosso cliente

The hiring company is a small-sized organization operating within the professional services sector. They are committed to delivering exceptional customer support and maintaining a high standard of service for their clients.

Descrição

  • Provide timely and accurate technical assistance to clients via multiple communication channels.
  • Diagnose and troubleshoot technical issues related to the company's products or services.
  • Escalate complex cases to higher-level support teams when necessary.
  • Document and update customer interactions and technical solutions in the company database.
  • Collaborate with internal teams to improve customer experience and resolve recurring issues.
  • Maintain up-to-date knowledge of company products, services, and technical guidelines.
  • Ensure adherence to company policies and service level agreements.
  • Continuously strive to meet or exceed customer satisfaction targets.

Perfil ideal

  • Strong problem-solving skills and a customer-oriented mindset.
  • Previous experience in a customer service or technical support role is an advantage.
  • Excellent communication skills in English, both written and spoken.
  • Ability to work effectively in a fast-paced environment.
  • Previous experience in customer service, including handling inquiries via phone, chat, and email.
  • Strong organizational skills and attention to detail.

Vantagens

Contract Details:

  • Base annual salary: €15,000, paid monthly.
  • Work model: Fully remote.
  • Working hours: Between 09:00 and 00:00, Monday to Monday, with two weekends off per month.
  • Contract type: Permanent, offering a stable and supportive work environment.



Benefits:

  • Meal allowance of €7.63 per working day
  • Internet allowance of €20.00 per month
  • Access to Coverflex Flexible Benefits, including health insurance (available after 6 months)
Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-102025-6852070

Resumo da Função

Setor
Customer Service
Subsetor
Call Center
Adicionar indústria
Business Services
Localização
Braga
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-102025-6852070
Tipo de trabalho
Trabalho Remoto / Híbrido

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