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Atualizado 27/03/2024
- Our client is a reference company in your sector
- Our client is an International client
Sobre o nosso cliente
- Our client is international client in Logistics area.
Descrição
- Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;
- Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues. This may involve remote assistance, phone support, or on-site visits;
- Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base. Document known issues and create solutions for common problems;
- Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues;
- Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements;
- Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues.
Perfil ideal
- 3 years of experience in solution support or a related IT role;
- Experience with end-to-end business process, application configurations;
- Experience on ERP and SAP technical support and assistance to end users;
- Technical Skills: Proficiency in various software applications, operating systems, and troubleshooting tools. Knowledge of programming languages, databases, and networking may be required depending on the role;
- Customer Service: Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators;
- Problem-Solving: Excellent problem-solving skills to diagnose and resolve technical issues efficiently;
- Documentation: Ability to maintain detailed records and create clear and concise documentation;
- Teamwork: Collaboration skills to work effectively with cross-functional teams;
- Adaptability: The capacity to adapt to changing technologies and requirements;
- Analytical Thinking: An analytical mindset to identify patterns and trends in technical issues;
- Time Management: Effective time management skills to handle multiple support requests simultaneously;
- Certifications: Relevant certifications in IT support or specific software/systems can be an advantage.
Vantagens
- Great opportunity to join an international company;
- Great opportunity to join an dynamic team.
Pesquise mais Ofertas
Constança Perry
Quote job ref
JN-032024-6374666
Resumo da Função
- Subsetor
- Infraestruturas
- Indústria
- Technology & Telecoms
- Localização
- Portugal
- Tipo de contrato
- Indefinido
- Nome do Consultor
- Constança Perry
- Referência da Oferta
- JN-032024-6374666
