Site Lead - Customer Service - French speaker (m/f)

Braga Indefinido

Atualizado 08/03/2022

  • Our client is a multinational company.
  • Looking for a Operations Director for a Call Center environment.

Sobre o nosso cliente

Our client is a multinational company developing its expanding activity in Portugal.

Descrição

  • Analyse production indicators to identify improvements;
  • Follows margins/efficiency and make the adjustments necessary for the entire perimeter;
  • Lead the set up of action plans;
  • Analyse recruitment forecasts and ensure optimum use of available production positions;
  • Ensure the compliance with processes and quality standards (ISO, NF345, LRS);
  • Follows the turnover, absenteeism, control rates and drive the necessary action plans;
  • ensure the availability of production means (supports, tools, technical resources);
  • Manage set ups;
  • Manage budget, P&L and operating account;
  • Manage reporting requirements for the project(s);
  • Prepare and lead production/steering committees and client visits;
  • Bring added value to the project(s);
  • Contribute to the welcoming of clients/prospects during site visits.

Perfil ideal

  • + 3 years of experience in similar roles;
  • Experience in Customer Service, Outsourcing or similar sectors;
  • Experience in working in international environments;
  • Fluent/Native in French;
  • Customer focus;
  • High negotiation and communication skills;
  • Proactive, responsible, teamplayer.
  • Leadership orientated and a strategical thinker.

Vantagens

A great opportunity for professional growth!

Pesquise mais Ofertas
Joana Lemos
Quote job ref
JN-072021-2942520

Resumo da Função

Setor
Facilities Management
Subsetor
Gestor de Operações
Indústria
Business Services
Localização
Braga
Tipo de contrato
Indefinido
Nome do Consultor
Joana Lemos
Referência da Oferta
JN-072021-2942520

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