Shared Service Centre Director (m/f)

Porto Indefinido

Atualizado 09/11/2021

  • Our client is a multinational industrial company.
  • Join a new project in a multinational and dynamic environment.

Sobre o nosso cliente

Our client is a multinational company working in the Industrial sector.


  • Prepare the budget and monthly forecasts, according to the Global Director's guidelines;
  • Accountable for the accurate and timely delivery of services;
  • Monitor the performance of the local teams, identifying deviations and proposing corrective measures;
  • Ensure compliance, risk management, internal controls and Group best practices;
  • Drive change and continuous improvement in the Shared Services teams, ensuring standardization of processes across internal clients;
  • Development of an effective performance and service excellence culture;
  • Provide support to clients, to enable them to comply with relevant policies;
  • Work closely with managers to ensure goals are met;
  • Take part in management meetings, analyzing and sharing information related to the local Shared Services operating account and service levels;
  • Deliver and fulfill SLAs and KPIs;
  • Ensure internal clients' follow-up, assessing the level of service provided and identifying areas for improvement.

Perfil ideal

  • Degree in Economics or Management;
  • Minimum 5 years of work experience in a management role, ideally in a Shared Services environment;
  • Advanced MS Office skills;
  • Fluent in English;
  • Excellent leadership and team management skills;
  • Analytical and Decision-making capability;
  • Results and customer driven;
  • Openness to Change and Learning;
  • Proven ability to Communicate at all levels;
  • Strong problem-solving skills.


A great opportunity for professional development and growth!

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Joana Lemos
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Joana Lemos
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Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.