Guardar Back to Search Descrição Resumo Ofertas Semelhantes Added 10/12/2025Reporting to the Customer Service Team Lead.Manage a multicultural team.Sobre o nosso clienteOur client is a multinational company, that provides exceptional customer service and support to their clients, ensuring the highest standards of performance and customer satisfaction.DescriçãoEnsure compliance with internal policies and international trade regulations.Serve as the first point of contact for both internal and external customers, providing a single point of engagement.Collaborate with internal teams and external partners to ensure smooth order fulfilment and issue resolution.Log and resolve customer complaints, escalating to Quality or Product Surveillance as needed.Respond to inquiries via phone and email, offering product information, order updates, and general support.Perfil idealMinimum 2-3 years experience of Customer Service, claims/query management.Ability to communicate at all levels within the organisationProven data analysis skills and an ability to translate tasks into action plans and deliver to timelines.Experience and knowledge of SAP (preferable).Proficient communicator, both written and verbal.Able to operate in a Team environment.VantagensGreat opportunity to work in a multinational environment.Pesquise mais OfertasSilvia NunesQuote job refJN-122025-6896895Resumo da FunçãoSetorCustomer ServiceSubsetorCall CenterAdicionar indústriaFMCG (Fast Moving Consumer Goods)LocalizaçãoPortugalTipo de contratoIndefinidoNome do ConsultorSilvia NunesReferência da OfertaJN-122025-6896895Tipo de trabalhoTrabalho Remoto / Híbrido
