Scientific Technical Support

Madrid Temporário EUR40,000 - EUR41,000

Added 08/03/2021

  • Professional opportunity in a leading company inside the pharmaceutical industry
  • Opportunity that combines technical knowledge with customer contact

Sobre o nosso cliente

Leading multinational Pharmaceutical company specialised in Biotechnology.


    • Handle first level technical support for B2B customers with a high professional level.

    • Identify, research, and resolve technical problems on the company's product portfolio.
    • Respond to telephone calls, email and personal requests for technical support.
    • Document, track, and monitor cases on a daily basis to ensure compliance and timely resolutions.
    • Maintain highly accurate records in service database.
    • Prioritise multiple issues and complete tasks in a timely and efficient manner.
    • Improve customer service, perception, and satisfaction.
    • Work with Dispatch/other to ensure cases are routed to the proper resource in order to be resolved quickly and efficiently.
    • Escalate cases that require 2nd level support.
    • Become familiar with a variety of the field's concepts, practices, and procedures.
    • Basic remote access solution implementation and support.
    • Follow up with open case processing until case is closed.
  • Help with training and development.

Perfil ideal

  • Bachelor´s degree in Biomedical Sciences, Chemistry or related field.
  • Excellent communication skills in English, Spanish, Portugese.

    • Ability to prioritize multiple high priority activities.
    • Analytical and problem solving approach.
    • Customer focused.
    • Ability to work in a team and communicate effectively.
    • Being Service minded and having a "can do attitude" will be heavily weighted in the candidates profile.
    • Experience with customer service or customer facing work.
    • Experience working in a compliant and regulated environment.
    • Experience with HPLC, ELISA, PCR, Immunomethods, electrophoresis or similar.
    • Experience with Common office appliances like Excel, Word, PowerPoint, databases, CRM systems etc.
    • Able to work with telephone as a tool.


Opportunity to work in one for the leading companies in Biotechnology.

Good retribution package.

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Maria Poch
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Maria Poch
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Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.