- Professional opportunity in a leading company inside the pharmaceutical industry
- Opportunity that combines technical knowledge with customer contact
Sobre o nosso cliente
Leading multinational Pharmaceutical company specialised in Biotechnology.
Handle first level technical support for B2B customers with a high professional level.
- Identify, research, and resolve technical problems on the company's product portfolio.
- Respond to telephone calls, email and personal requests for technical support.
- Document, track, and monitor cases on a daily basis to ensure compliance and timely resolutions.
- Maintain highly accurate records in service database.
- Prioritise multiple issues and complete tasks in a timely and efficient manner.
- Improve customer service, perception, and satisfaction.
- Work with Dispatch/other to ensure cases are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate cases that require 2nd level support.
- Become familiar with a variety of the field's concepts, practices, and procedures.
- Basic remote access solution implementation and support.
- Follow up with open case processing until case is closed.
- Help with training and development.
- Bachelor´s degree in Biomedical Sciences, Chemistry or related field.
Excellent communication skills in English, Spanish, Portugese.
- Ability to prioritize multiple high priority activities.
- Analytical and problem solving approach.
- Customer focused.
- Ability to work in a team and communicate effectively.
- Being Service minded and having a "can do attitude" will be heavily weighted in the candidates profile.
- Experience with customer service or customer facing work.
- Experience working in a compliant and regulated environment.
- Experience with HPLC, ELISA, PCR, Immunomethods, electrophoresis or similar.
- Experience with Common office appliances like Excel, Word, PowerPoint, databases, CRM systems etc.
- Able to work with telephone as a tool.
Opportunity to work in one for the leading companies in Biotechnology.
Good retribution package.