Scientific Technical Support

Madrid Temporário EUR40,000 - EUR41,000

Added 08/03/2021

  • Professional opportunity in a leading company inside the pharmaceutical industry
  • Opportunity that combines technical knowledge with customer contact

Sobre o nosso cliente

Leading multinational Pharmaceutical company specialised in Biotechnology.

Descrição

    • Handle first level technical support for B2B customers with a high professional level.

    • Identify, research, and resolve technical problems on the company's product portfolio.
    • Respond to telephone calls, email and personal requests for technical support.
    • Document, track, and monitor cases on a daily basis to ensure compliance and timely resolutions.
    • Maintain highly accurate records in service database.
    • Prioritise multiple issues and complete tasks in a timely and efficient manner.
    • Improve customer service, perception, and satisfaction.
    • Work with Dispatch/other to ensure cases are routed to the proper resource in order to be resolved quickly and efficiently.
    • Escalate cases that require 2nd level support.
    • Become familiar with a variety of the field's concepts, practices, and procedures.
    • Basic remote access solution implementation and support.
    • Follow up with open case processing until case is closed.
  • Help with training and development.

Perfil ideal

  • Bachelor´s degree in Biomedical Sciences, Chemistry or related field.
  • Excellent communication skills in English, Spanish, Portugese.

    • Ability to prioritize multiple high priority activities.
    • Analytical and problem solving approach.
    • Customer focused.
    • Ability to work in a team and communicate effectively.
    • Being Service minded and having a "can do attitude" will be heavily weighted in the candidates profile.
    • Experience with customer service or customer facing work.
    • Experience working in a compliant and regulated environment.
    • Experience with HPLC, ELISA, PCR, Immunomethods, electrophoresis or similar.
    • Experience with Common office appliances like Excel, Word, PowerPoint, databases, CRM systems etc.
    • Able to work with telephone as a tool.

Vantagens

Opportunity to work in one for the leading companies in Biotechnology.

Good retribution package.

Pesquise mais Ofertas
Maria Poch
Quote job ref
325487

Resumo da Função

Localização
Tipo de contrato
Nome do Consultor
Maria Poch
Referência da Oferta
325487

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