Guardar Back to Search Descrição Resumo Ofertas Semelhantes Added 16/06/2025Join a leading transport company as a Customer Support ManagerBe part of a team that puts customer experience first.Sobre o nosso clienteThe company is a medium-sized organization within the retail industry, known for its focus on delivering quality products and exceptional customer experiences. With a well-established presence, the company values operational excellence and professional service delivery.DescriçãoManage the customer service team remotely, including day-to-day team oversight, campaign coordination, and system management (CRM and calling platforms).Ensure that the team consistently delivers a high level of service aligned with company standards and client expectations.Monitor and analyze agent performance, customer feedback, and operational data to identify areas for improvement and implement corrective actions when necessary.Maintain regular communication with internal stakeholders, such as Sales Teams and Sales Support Management, to ensure alignment and collaboration.Analyze team results and prepare regular performance reports, including KPIs such as sales, calls, conversions, and retention.Stay well informed about the company's products, services, and guidelines to support agents effectively and ensure consistent messaging.Conduct regular briefings and team meetings to review performance, align on objectives, and motivate the team.Promote continuous learning and professional development through training, coaching, and ongoing feedback to ensure team members have the necessary skills.Handle high-priority or escalated customer interactions, ensuring timely and effective resolutions.Demonstrate adaptability to change and contribute to a dynamic and fast-paced work environment by adjusting strategies as needed.Perfil idealProven experience in customer service management, preferably in a Contact Center environment (B2B and non-financial sectors), with a minimum of 2 years in a leadership role.Strong leadership skills, with the ability to motivate, guide and develop a team.Excellent communication and problem-solving abilities.Results-oriented mindset, with strong analytical skills and attention to performance improvement.Solid experience in preparing and analyzing performance reports and KPIs.Proficiency in CRM tools, customer service platforms, and familiarity with BI reporting tools.Good command of English, both written and spoken.Ability to work effectively in a fast-paced and dynamic environment.Knowledge of customer service trends and best practices.Availability for occasional foreign travel and flexibility with working hours, if required.VantagensThe opportunity to lead a customer service team in a dynamic and growing company.A full remote role, with occasional in-person meetings in Santarém.The chance to work closely with cross-functional teams, including Sales and Support.A challenging position with strong impact on customer experience and service quality.A collaborative and supportive environment that values continuous improvement and development.Pesquise mais OfertasSofia FernandesQuote job refJN-042025-6718471Resumo da FunçãoSetorCustomer ServiceSubsetorGestor de Call CenterIndústriaTransport & DistributionLocalizaçãoInternationalTipo de contratoIndefinidoNome do ConsultorSofia FernandesReferência da OfertaJN-042025-6718471Tipo de trabalhoTrabalho Remoto / Híbrido
