HR SSC Head (m/f)

1.HR SSC Set up

• Design of organization, processes, governance, SLA
• Design of implementation roadmap
• HR SSC pilot & implementation (progressive migration of activities)
• Contribute to HR SSC team recruitments, on-boarding and training
• Coordinate receiving/sending teams and secure knowledge transfer
• Experiment and fine tune processes, governance and SLA

2. HR SSC overal management

• Budget / financial planning and reporting
• Report HR SSC performance
• Define & implement a strategy to align with HR/Business objectives
• Ensure all action planning and team objectives support the strategy Policy, risk & compliance
• Ensure compliance with customers country regulatory obligations
• Ensure application of Group data policy and Group data privacy rules
• Act as a member of SSC management committee and of the Hub HR management team

3. Service Delivery Management

• Overall management of day-to-day operations
• Continuous performance improvement
• Partnership/Network collaboration

4.Team Mabagement

• Talent acquisition, development & performance management (in coordination with SSC HR VP and hub CoEs)
• Culture & engagement