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Customer Support Operational Team Lead

Lisboa Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
The Customer Support Operational Team Lead will oversee and manage a team to ensure top-tier customer support. This role requires effective team leadership and operational management skills to deliver exceptional service.

Added 04/03/2026

  • Career progression.
  • Be part of an international organization.

Sobre o nosso cliente

The company operates within the Technology industry and is a medium-sized organization. It is committed to delivering quality services and products to its clients while maintaining a strong focus on innovation and customer satisfaction.

Descrição

Um/a Customer Support Operational Team Lead bem-sucedido/a deve ter:

  • Lead and manage a team of customer support representatives to achieve performance goals.
  • Monitor and improve customer service processes and workflows.
  • Ensure timely resolution of customer issues and escalations.
  • Develop and deliver training programs to enhance team skills and knowledge.
  • Analyze customer support metrics and prepare detailed reports for management.
  • Collaborate with other departments to address customer needs effectively.
  • Implement strategies to improve customer satisfaction and retention.
  • Stay updated on industry trends and best practices to ensure excellent service delivery.

Perfil ideal

Key Competencies:

Calm leadership during high priority and escalated incidents.

Customer-centric judgement.

Data-driven decision-making.

Operational rigor and structure.

Coaching and talent development.

Strong cross-functional collaboration.

Strong understanding of ERP-related incident scenarios (preferred).

English and French language proficiency (preferred).

ITIL 4 Foundation certified (preferred).

Vantagens

  • Opportunities for professional growth and development.
  • A collaborative and innovative working environment.
Pesquise mais Ofertas
Vasco Teixeira
Quote job ref
JN-022026-6956421

Resumo da Função

Setor
Information Technology
Subsetor
Helpdesk Team Leader
Adicionar indústria
Technology & Telecoms
Localização
Lisboa
Tipo de contrato
Indefinido
Nome do Consultor
Vasco Teixeira
Referência da Oferta
JN-022026-6956421
Tipo de trabalho
Trabalho Remoto / Híbrido

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