Customer Success Manager

Porto Indefinido

Atualizado 26/02/2021

  • International Company
  • Minimum of 5 years' experience in a similar role

Sobre o nosso cliente

Our cliente is a multi-award winning, international, innovative company providing sustainable energy from waste to Future Cities and established communities.

Descrição

  • Develop service and support capabilities and augment with partner/supplier capabilities.
  • Create, document and maintain the processes required to ensure excellence in operation, service, and maintenance of equipment/installations.
  • Integrate and maintain operation-, service-, and maintenance-based functions into the ERP implementation.
  • Co-ordinate and direct technical projects, making detailed plans to accomplish goals and directing the integration of technical activities.
  • Train and support field service technicians to diagnose and repair faults, including out-of-hours.
  • Plan and direct the installation, testing, operation, maintenance, and repair of facilities and equipment.
  • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handle customer complaints or any major incidents, such as product malfunctions, security issues, operator/maintainer errors, etc.
  • Communicate courteously with customers by telephone, email, letter and face to face.
  • Keep accurate records of discussions or correspondence with customers;
  • Support product delivery by participating in Factory Acceptance Testing at our partner facilities in Europe and USA (plus other locations in future).
  • Provide design input and feedback for R&D projects.
  • Provide technical and operational support to colleagues, sales agents and clients during and after the sales process.
  • Participate in grant funded projects, such as Horizon2020, InnovateUK and others.
  • Contribute to the preparation of grant proposals and tender request responses.
  • Comply with company and site-specific Health & Safety policies and Codes of Practice, including the development and implementation of Risk Assessments, Safe Working Procedures and Standard Operating Procedures.
  • Participate in HAZID, HAZOP and DSEAR efforts for new designs and changes to existing designs.
  • Complete paperwork and producing reports diligently.
  • Adhere to all statutory regulations, and Energy policies and procedures.
  • Protect, at all times, the confidentiality of information handled within the remit of the post.

Perfil ideal

  • Minimum of 5 years' experience in a similar role.
  • Significant hands-on experience of industrial installation, commissioning, and maintenance activities.
  • Solid leadership skills.
  • Strong project management skills.
  • Excellent attention to detail.
  • Sound experience of cross-cultural working.
  • Able to work unsupervised, function as part of a team, and build/lead a team.
  • Experience of working within a compliance driven environment.
  • Good Computer skills (MacOS, MS Office, ERP, G-Suite, Cloud-based tools, etc.).
  • Ability to plan and prioritise work to achieve project plan targets whilst remaining flexible, not easily distracted or diverted from key priorities.
  • A team player; willing to participate in other areas to support colleagues as required, willing to handle waste as needed.
  • Willing and able to travel within the UK and overseas as needed (occasionally for extended periods).
  • Excellent written and verbal communication skills in English.

Vantagens

A good opportunity for your professional development.

Pesquise mais Ofertas
Carlos Andrade
Quote job ref
JN-022021-2008860

Resumo da Função

Localização
Tipo de contrato
Nome do Consultor
Carlos Andrade
Referência da Oferta
JN-022021-2008860

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