Customer Service Team Leader - German

Lead a team of customer service representatives to deliver high-quality service to global customers;

To manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;

Monitor and analyse key performance indicators to drive continuous improvement;

Manage escalated customer complaints and resolve them satisfactorily;

Implement customer service protocols and procedures to ensure consistent service delivery;

Coordinate with other departments to ensure seamless customer experiences;

Undertake regular training and development sessions for the team;

Contribute to the development of customer service strategies and initiatives;

Ensure compliance with regulatory standards and company policies.