Customer Service Manager - French speaker

Porto Indefinido Trabalho Remoto / Híbrido View Job Description
The Business Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery and client interaction.

Added 04/08/2024

  • Our client is a multinational company.
  • Looking for a Customer Service Manager to take over a French speaking team.

Sobre o nosso cliente

Our client is a multinational company working within the Outsourcing sector looking for a Customer Service Manager to support the consolidation of a French speaking team and its respective clients.

Descrição

Reporting directly to the Contact Center Manager the Business Manager achieves his/her targets with the assistance of all Transcom support functions.

  • The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.



Additional responsibilities may be added as the needs of the business change and expand:

  • Deliver accurate data to produce the forecast
  • Develop realistic budgets
  • Be in charge of Team Leader development and support, and define their training needs. As well as the respective recruitment needs.
  • Set and follow up on quality and quantity targets for the allocated Clients/projects and keep a regular interaction with clients.
  • Have a deep understanding of the price structure and the profitability goals and communicate it clearly to the business unit.
  • Prepare and/or support preparation for commercial negotiations.
  • Plan and implement expansions to current business as well as new businesses.
  • Create an open and energetic culture within the business unit.
  • Continuously review procedures and implement improvements.

Perfil ideal

  • Have a proven and successful track record of effective leadership with Commercial and/or Operational responsibility in the CRM or a closely related industry
  • Have Client Relations and/or Sales contact experience - CRM outsource businesses
  • Have a good understanding of CRM best practice and markets
  • Have experience in direct/consumer marketing
  • Manage your time effectively and be focused on setting clear objectives and priorities.
  • Have experience with P&L management and associated financial practices
  • Have worked in a performance driven environment before.
  • High intermediate (B2) level of English and fluency in French
  • Be self motivated and commercially minded.
  • Have effective leadership skills impacting people behaviour including those that do not report directly to you.
  • Have effective analytical skills to analyse results and make decisions based on facts and figures.
  • Take ownership for quality, competence and commitment.
  • Enjoy/thrive on autonomy within the franchise framework and be results focused.



Vantagens

A great opportunity for professional growth that includes the following benefits:

  • Meal Allowance
  • Annual bonus
  • Support in Health Insurance
  • Flexible working hours (hybrid home-office policy)
Pesquise mais Ofertas
Joana Lemos
Quote job ref
JN-082024-6500487

Resumo da Função

Setor
Customer Service
Subsetor
Supervisor de Equipa
Indústria
Business Services
Localização
Porto
Tipo de contrato
Indefinido
Nome do Consultor
Joana Lemos
Referência da Oferta
JN-082024-6500487
Tipo de trabalho
Trabalho Remoto / Híbrido

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