Customer Service - GERMAN Speaker

Porto Indefinido

Atualizado 20/07/2022

  • Our client is a multinational company with an expanding Shared Service Center.
  • They are looking for an experienced Cutomer Service

Sobre o nosso cliente

Our client is working on the expansion of its Shared Service Centre.


  • Independently providing customer service support to all assigned customers in the market.
  • Support communicating with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.
  • Perform order book management by recording and managing all types of orders;
  • Managing returns and claims;
  • Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities
  • Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer;
  • Processing damage reports and notifying the Insurance department of transportation damage and losses;
  • Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis;
  • Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.;

Perfil ideal

  • Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
  • 3+ year's working experience in providing customer support in the field of customer service, sales or logistics
  • Advanced working knowledge of MS Office, SAP/CRM and Business Objects
  • Advanced command of English (written and spoken)
  • Fluency in German (written and spoken)
  • High level of customer orientation and communication skills
  • Autonomous and independent working style


A great opportunity for professional growth!

Pesquise mais Ofertas
Catarina Araújo
Quote job ref

Resumo da Função

Customer Service
Call Center
Business Services
Tipo de contrato
Nome do Consultor
Catarina Araújo
Referência da Oferta

Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.