Guardar Back to Search Descrição Resumo Ofertas Semelhantes Atualizado 20/03/2025Excellent opportunity to join a highly recognized multinational company.Excellent opportunity to join a dynamic project.Sobre o nosso clienteOur client is a renowned transportation company that is recruiting a Customer Service to join their offices in Lisbon. Their mission is to help everyone get anywhere, receive anything, and make money their way.DescriçãoThe Customer Service will have the following responsibilities:Provide high-quality customer support through chat, email, and potentially phone interactions;Resolve complex customer issues;Ensure a positive and inclusive customer experience, demonstrating empathy and problem-solving skills;Perform root cause analysis when needed and suggest process improvements;Work within a stable, well-documented line of business with low ambiguity.Perfil idealThey are looking for candidates with the following profile:Available for candidates with Certificate of Incapacity;Experience in retail, hospitality, or customer service (either in-person or in a contact center environment);Strong computer skills and the ability to navigate multiple systems simultaneously;Comfort in operating across different customer service modalities (chat, email, and phone);Proficiency in Portuguese;A good level of English;Available to work in shifts;Attention to detail and accuracy in communication;Problem-solving mindset and ability to think critically when investigating issues;Strong written and verbal communication skills to engage effectively with customers and colleagues;Emotional intelligence (EQ) and ability to connect with customers from diverse backgrounds;Timeliness and efficiency in managing workload and responsibilities.VantagensThey take care of their employees with comprehensive benefits and growth opportunities:Competitive salary and performance-based incentives;Comprehensive health and wellness benefits;Employee discounts and perks;Career development programs and internal mobility opportunities;Inclusive work environment with Employee Resource Groups (ERGs).Pesquise mais OfertasJoana SaldanhaQuote job refJN-032025-6698597Resumo da FunçãoSetorCustomer ServiceSubsetorApoio ao Cliente - InboundIndústriaTransport & DistributionLocalizaçãoLisboaTipo de contratoIndefinidoNome do ConsultorJoana SaldanhaReferência da OfertaJN-032025-6698597Tipo de trabalhoTrabalho Remoto / Híbrido
