Customer Service Agent - German

Lisboa Indefinido Trabalho Remoto / Híbrido

Atualizado 04/10/2022

  • Join a project in a dynamic international environment
  • A company operating in Tech & Digital

Sobre o nosso cliente

Multinational Company with offices in Carnaxide

Descrição

Receive and handle inbound customer faults via Calls and emails;

Creation of customer tickets using CRM Siebel with all customer inputs captured in German, to be systematically translated to English for the Tickets;

Real-time monitoring of all available channels for subsequent inbound communications from customer/ suppliers to existing tickets and deciding the next steps;

Real Time monitoring of inputs received (in English) from the internal team and translating into German before communication with the customer/supplier;

Built and manage customer relationships with customers, suppliers and internal teams.

Perfil ideal

Knowledge of business English as well as fluency in German;

Previous experience within a customer facing call center Help Desk environment would be beneficial;

Excellent interpersonal, listening, communication and critical thinking Skills;

Prior experience of working within a team environment;

Able to demonstrate a high level of capability in terms of customer handling, show empathy and maintain a friendly, calm and professional attitude in conflictive situations;

Ability to work under pressure, while maintaining a high standard of quality.

Vantagens

Our Client offers;

Flexible working and relaxed dress code;

Access to a virtual business school for on-going learning

Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-052022-5612664

Resumo da Função

Setor
Customer Service
Subsetor
Call Center
Indústria
Technology & Telecoms
Localização
Lisboa
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-052022-5612664
Tipo de trabalho
Trabalho Remoto / Híbrido

Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.