Guardar Back to Search Descrição Resumo Ofertas Semelhantes Added 03/10/2025Experience in Contact Centre/ BPOFluency in EnglishSobre o nosso clienteOur client is a global multinational company.DescriçãoCustomer CareRespond to inquiries regarding purchases, orders, shipping, and warranties with professionalism and accuracy.Provide clear, step-by-step assistance tailored to each customer's situation.Customer EngagementDeliver exceptional service through live chat, email, and phone.Resolve issues, answer questions, and share product insights with a customer-centric approach.Communicate confidently and clearly, both in writing and verbally.Problem Prevention & ResolutionProactively identify potential issues and take action to prevent customer impact.Collaborate with internal teams to spot recurring problems and support process improvements.Product ExpertiseMaintain up-to-date knowledge of products and services to provide effective support.Contribute to the creation and maintenance of internal and external knowledge base content.Quality & GrowthFollow established service standards to ensure consistent quality.Participate in ongoing training to stay current with industry trends and enhance skills.Perfil idealPrevious experience in a contact center or BPO environment.Background or strong interest in technology and technical support.Excellent written and verbal communication skills in English (C1+).A proactive mindset with the ability to work independently and think critically.Comfort working in a fast-changing, high-energy environment.Strong problem-solving skills and a customer-first attitude.VantagensImmediate startFully remote jobPesquise mais OfertasMargarida LuísQuote job refJN-102025-6850879Resumo da FunçãoSetorCustomer ServiceSubsetorCall CenterAdicionar indústriaBusiness ServicesLocalizaçãoLisboaTipo de contratoIndefinidoNome do ConsultorMargarida LuísReferência da OfertaJN-102025-6850879Tipo de trabalhoTrabalho Remoto / Híbrido
