Customer Relationship Lead - Pharmaceutical Company (M/F)

Lisboa Indefinido

Added 16/03/2021

  • Our client is a multinational Pharmaceutical company.
  • Join a dynamic group with large presence worldwide.

Sobre o nosso cliente

Our client is a science driven Pharmaceutical Company.


Your main responsibilities will be:

Monitor and track service levels (via KPIs, controls, surveys and other indicators) to identify trends, problem areas, risks, SLA alerts, incidents and improvements;

Create service level reports (incl. KPIs, controls, monitorization of issues, escalations resolutions, proposals for corrective actions);

Report service level performance information;

Work closely with GPO team, operational teams and stakeholders to develop and implement new work methods and procedures - recommend procedural changes and ensures appropriate implementation of decisions made by senior management;

Plan and develop communication strategy; develop procedures and guidelines for the use of the teams and internal stakeholders in order to ensure clarity, accuracy, consistency and accountability and to sustain and increase awareness of core activities;

Liaises with the management team, operational team and internal stakeholders.

Perfil ideal

The ideal candidate will have:

Completed professional education with degree in Business Administration and/or Management, Human Resources, Finance or other related field;

Professional Experience in relevant areas 3-5 years;

Proven track record of Project Management;

Very good knowledge in SAP and of Microsoft Office;

Experience in KPI reporting and Service Desk tools;

Strong analytical and critical thinking skills with a strategic mindset;

Strong relationship building skills and capability to build a support network;

Strong interpersonal skills with the ability to influence others and to collaborate in a matrixed organisation cross functionally to drive outcomes;

Strong communicator including written and presentation skills;

Strong negotiation and leading skills;

Excellent English language skills, additional European language skills beneficial.


Join a leading Pharmaceutical company.

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Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.