Guardar Back to Search Descrição Resumo Ofertas Semelhantes Added 22/01/2025Great opportunity for career growthPossibility to work in a challenging, multicultural and international companySobre o nosso clienteOur client is one of the most recognized businesses in outsourced customer service, technical support, and back-office solutions, delivering cost-efficient, scalable, and high-quality operations across multiple industries and languages.DescriçãoPlan and drive the achievement of short-, medium-, and long-term objectives for each service within the country;Supervise portfolio analysis and ensure that production processes meet client expectations, while aligning resources, skills, and P&L requirements;Prepare and negotiate profitable budgets and forecasts that align with the company's policies and procedures;Organize the country's operational structure, allocating responsibilities and ensuring coordination with HR and other key areas;Monitor and measure revenue contributions for all team members, ensuring overall performance aligns with or exceeds company targets;Ensure timely reporting on KPIs, cost analysis, productivity, and quality, while continuously identifying opportunities for improvement;Drive client relationships by negotiating agreements that lead to increased revenue and higher margins, ensuring profitability is calculated accurately;Lead teams effectively, ensuring clear communication of objectives and fostering employee development through a leadership style aligned with company culture;Perfil idealMaster degree in Business Administration and Management, Economics, or a related field, or an equivalent higher qualification;Minimum of 10 years of experience in Contact Centre management positions;Knowledge of the Client Organization's products is a plus;Specific training and/or work experience in Contact Centre management, commercial strategies, and sales techniques is mandatory;Fluency in English.VantagensA competitive salary package, including base salary, variable compensation, and benefits.The opportunity to lead and develop a dedicated team.The chance to be part of an innovative company in the Business Services sector.Pesquise mais OfertasCarlos AndradeQuote job refJN-012025-6645686Resumo da FunçãoSetorCustomer ServiceSubsetorGestor de Call CenterIndústriaFinancial ServicesLocalizaçãoPortugalTipo de contratoIndefinidoNome do ConsultorCarlos AndradeReferência da OfertaJN-012025-6645686
