Applications Specialist - Multinational Company

The main responsibilities will be:

Conduct end-user/operator training for existing customers as part of the ongoing project scope;

Educate customers on instrument operation, result interpretation, and new software/assay updates;

Maintain and develop customer-facing documentation. Ensure the CRM system is updated with all service-related activities;

Report safety-related information according to the company and local regulations;

Perform her/his duties as described in this job description or in quality system procedures, or assigned to her/him by her/his superior, to the best of her/his ability and for the maximum benefit of the company;

Be updated about and contribute to improvements of the company's Quality System;

Develop, communicate, and administer any supplementary functional policies and procedures necessary, within the overall framework of company policy and procedures;

Successful implementation and Optimisation: Timely and effective instrument installation, assay configuration, and workflow optimisation, resulting in the customer's successful independent operation of the client's systems;

Customer Satisfaction and Loyalty: achieving high customer service ratings and ensuring positive, long-term customer relationships.