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After Sales Support Agent - Full Remote

Santarém Indefinido Trabalho Remoto / Híbrido Consultar descrição da função
The After Sales Support Agent - will manage customer inquiries, process after-sales requests, and provide efficient support to ensure customer satisfaction in the retail industry.

Atualizado 03/11/2025

  • A growth environment favoring the development of competencies
  • Be part of a growing team worldwide

Sobre o nosso cliente

Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.

Descrição

  • Be the first point of contact for our customers and service partners in case of technical issues;
  • Offer support in resolving technical issues via email or via telephone;
  • Coordinate and facilitate the exchange of information between parties;
  • Process the support cases within Schmitz Cargobull Systems;
  • Work closely with our Service Partner Network and Cargobull Euroservice;
  • Involve 2nd Level Aftersales Support when needed;
  • Provide reports about completed cases;
  • Give feedback regarding potential process improvements

Perfil ideal

  • Completed vocational training in a technical field;
  • English language required (both spoken and written);
  • Additional language skills are considered an advantage;
  • Proficiency in MS Office Programs;
  • Previous experience in automotive or similar industries (especially dealing with spare parts or repairs);
  • Analytical and structured approach;
  • Team and cooperation skills;
  • Reliability and commitment;
  • Independent and result-oriented working style;
  • Good communication skills and assertiveness;
  • Strong customer and service orientation.

Vantagens

  • Integration into a solid multinational and multicultural team;
  • Extensive technical trainings regarding products relevant for the position;
  • Fully remote work;
  • Contract without termination;
  • Health insurance
Pesquise mais Ofertas
Sofia Fernandes
Quote job ref
JN-092025-6842019

Resumo da Função

Setor
Customer Service
Subsetor
Call Center
Adicionar indústria
Retail
Localização
Santarém
Tipo de contrato
Indefinido
Nome do Consultor
Sofia Fernandes
Referência da Oferta
JN-092025-6842019
Tipo de trabalho
Trabalho Remoto / Híbrido

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