Detalhes da oferta

Refund Manager

Lisboa   •  Indefinido   •  Atualizado 14/06/16

Bullet points

  • Market-leading provider of financial services
  • Be part of a multinational company

Sobre o nosso cliente

Our client is a market-leading provider of financial services for merchants doing business with international travelers.

Descrição da oferta

Reporting to the Managing Director, will be responsible for:

Own the refunding P&L;

Identify and address deviations, opportunities and threats;

Ensure optimal geographical coverage with refund points incl. outsourcing decisions;

Manage agents, airports and authorities;

Strengthen negotiation position;

Lead the refunding team, ensuring the acquisition and retention of talent and managing human resources according to corporate standards;

Ensure a satisfactory experience for our customers;

Ensure compliance to prevent refunding mistakes and fraud;

Implement corporate policies, guidelines and procedures in the country;

Corporate identity: ensure correct usage of signage and uniforms;

Visit all refund points regularly;

Ensure good communication flow with Sales;

Help to ensure good relations with airports and customs;

Manage a Downtown Refund Point.

Perfil ideal

Experience in face to face customer contact;

Minimum work experience: 5 years;

Experience working in the international traveler service business;

Must have a commercial education;

Must have experience in remotely managing a large number of entry-level staff;

Experience in leading teams (also distance leadership);

English skills;

Very strong communication and organizational skills;

Strong leadership and negotiation skills;

Good understanding of financial data.


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