You are here
Policy Administrator Team Leader - Fluent in English
- Our client is a leading Insurance Company with SSC in Lisbon.
- Great opportunity to integrate a young and dynamic team and build a career
Sobre o nosso cliente
Our client is a Global leading Insurance Company.
Descrição da oferta
Accountable for our Customer experience in the Policy administration country team and create a culture of customer centre mindset on the team which can allow the company to differentiate in the market;
Ensure the team understands the company vision and team mission and can put it in practice on the day to day;
Be the owner of the Quality standards of the company and keep thigh control of the work performed by the team;
Manage daily performance of the team and be available and visible to staff in the workplace. Ensure the team understands the defined goals and is accountable for them;
Resource/capacity planning, workload prioritisation and allocation on a daily basis;
Responsible for training and coaching the team and support the staff in their personal development and career planning ensuring the recognition of good performance;
Recruitment and selection of team members;
Continuously work to improve the processes and challenge conventions and root causes of problems. Define and implement improvements;
Delivering, monitoring, maintaining and improving the team's KPIs and SLA´s;
Act as point of escalation for more complex work or contentious issues;
Act as point of reference for technical and procedural best practice operational knowledge;
Manage the relation with key stakeholders (internal and external) and the team and ensure that communication flows in a transparent way;
Coordination with in country teams, building a peer to peer relation with countries and ensure the tasks transition guaranteeing the planning and execution of in tasking in a reliable way and spirit according to the values;
Accountable for the Policy administration process and for maintaining the process procedures up to date and available to staff;
Responsible for the team performance management, training and coaching.
You will have a Baccalaureate or degree qualification;
Proficient in written and spoken English;
Good interpersonal skills with the ability to build relationships in and outside Hiscox and manage different level of stakeholders;
Good analytical skills and able to analyse complex data with effective decision making in complex business/technical issues;
Personal drive to achieve personal goals and motivates others to achieve team goals;
Customer orientation and mindset;
Good leadership skills, team and conflict management;
You will ideally have experience of working in an office environment, ideally in a multinational, multilingual environment. Experience in insurance is an advantage
Experience on managing teams 5 to 15 staff in a multinational environment;
Evidence of an interest in a career in people management, insurance or shared services is required;
You will need good computer skills including Microsoft Outlook, Excel skills and power point. Training to develop your IT skills can be provided;
Expert knowledge of operational processes and procedures, core systems, interfaces and reporting tools. Lean or Six sigma training would be an advantage;
Experience in recruitment, performance management and absence management;
People management skills (e.g. providing feedback, delegation, coaching, managing difficult situations);
Good communicator and team player;
Flexibility to travel.
In the earlier stages of your career , success will be rewarded by organic growth of the UK team in Lisbon and the overall growth of the company in Europe and UK. In the longer term you could move into other roles more senior in terms of people management or others (like change), as the Shared Services Centre grows or into a more specialist professional role as the service develops.