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Policy Administrator fluent in English
- Our client is a leading Insurance Company with SSC in Lisbon.
- Great opportunity to integrate a young and dynamic team and build a career
Sobre o nosso cliente
Our client is a Global Insurance Company.
Descrição da oferta
Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and declining of insurance risks within given guidelines;
First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departments;
Accurate, timely and efficient data entry of insurance risks as per the company's standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring.
Ensuring constant superb quality output by performing regular Quality Audits;
Testing and supporting UAT as well and new administrative tools, processes and documentation;
Liaising with internal and external parties to respond to and resolve queries within processing deadlines;
Delivering exceptional service standards/KPI's;
Supporting data cleansing and mass change processing projects;
Preparing management information reports as requested using various reporting tolls and methods;
Participating and providing support to process improvement projects;
Participating and support the implementation in continuous improvement or change project work;
Contributing to technical support and procedural best practice and support;
Providing new ideas and support the team leader and coordinator regarding execution;
Providing support to other teams to cover absences and peak workloads.
The ideal candidate will have:
A Baccalaureate qualification;
Proficiency in written and spoken English;
Good interpersonal skills with the ability to work as a member of various teams;
Curious, willing to learn and showing a challenging conventions spirit;
Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure;
Ability to organise and prioritise and plan workload to meet deadlines;
Demonstrating personal integrity; doing what they say they'll do when they said they'd do it;
Personable, able to develop rapport easily and build relationships across and outside the company;
Good Customer Focus;
Expresses a "can-do" attitude;
In the earlier stages of your career, success will be rewarded by organic growth of the UK team in Lisbon and the overall growth of company in Europe and UK. In the longer term you could move into a senior role, as the Shared Services Centre grows or into a more specialist professional role as the service develops.