Detalhes da oferta

Helpdesk Operator fluent in Italian

Lisboa   •  Indefinido   •  Atualizado 29/09/16

Bullet points

  • Our client is a known branch with operations over 34 countries
  • Great opportunity to integrate the startup of the project in Portugal as HO.

Sobre o nosso cliente

Our Client is a leading global information and technology services company providing clients in a certain industry with end-to-end solutions to measure and improve their performance.

Descrição da oferta

Provide technical assistance services and provides a first line support service;

Register the calls in the Helpdesk Management tool according to the agreed procedures;

Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;

Answer customers' calls, collect inquiries, analyze user's requirements and provide telephone/email/network based support to the customers;

Report the customers' problems to the relevant department, identifies and communicate the solution to the customer;

Involve the company's technical assistance resources for a customer service visit when a remote solution is not possible;

Follow up the incidents until their resolution or their closing;

Alert the Helpdesk Supervisor or Helpdesk Manager in case of issue;

Update and complete the helpdesk knowledge database;

Keep himself updated on the company products;

Act as a reference for his colleagues;

Share the information with the other team members and the management;

Contribute to the integration of new colleagues (training, monitoring) (reserved for the Senior Help Desk Operator);

Contribute to the improvement of the tools and procedures (reserved for the Senior Helpdesk Operator);

As required, assist or provide training for clients.

Perfil ideal

The ideal candidate will have:

College certificate or equivalent experience;

If possible, previous experience in a IT call center;

Native speaking of Italian and fluency in English;

Good Windows Operating System skills;

Listening skills;

Excellent verbal communication skills;

Questioning skills; Good typing abilities;

Telephone customer service skills;

Problem solving skills;

Ability to think logically.


This is a great opportunity to start a project from day 1 and integrate a global company focused on excellent customer experience.


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