Detalhes da oferta

Euronext (Permanent) - ServiceNow Development Analyst (M/F)

Porto   •  Indefinido   •  Atualizado 20/10/16

Bullet points

  • Euronext's new technological center.
  • Experience in technology, understanding of JavaScript, web design.

Sobre o nosso cliente

Euronext is the primary exchange in the Euro zone with €3.0 trillion in market capitalization, March 2016.

Descrição da oferta

  • Implements, documents and maintains the Service-Now platform for Information Systems. Maintains in-depth knowledge of Technology service offerings.
  • Tests, analyzes, collaborates and assists with translating business requirements into technical requirements.
  • Responsible for development of internal Technology applications, modules and enhancements, and, coordinates the development of applications for other lines of business with 3rd party Vendors and Consultants.
  • Utilizes Java Scripting, HTML, CSS etc. to deliver solutions that automate and audit business processes.
  • Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to ServiceNow.
  • Adheres to Information Systems change management policies and procedures.
  • Updates & maintains a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
  • Logs technical support incidents, problems and requests into ServiceNow system from live calls, email, and voice mail systems. Monitors incidents assigned to the team to ensure SLAs and OLAs are met for responding to and resolving incidents. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
  • Provides advanced technical support to Technology and other line of businesses. Escalates performance issues, unresolvable incidents and service interruptions to ServiceNow technical support. Creates and updates incident records in ServiceNow's tracking system. Keeps IT and Administrative Departments informed of system status and availability.
  • Monitors and tests for optimal system performance and provides statistics and reports to Technology Management.
  • Reachable outside of standard working hours as needed
  • Remains current in industry trends in Information Technology
  • Ensure that expertise in technology relevant to the position is maintained and proactively use the most current technology to further teamwork, customer service and efficiency

Perfil ideal

Strong problem solving and entrepreneurial skills to drive solutions to completion

Project management and organizational skills including the ability to manage multiple complex projects simultaneously

Excellent communications skills.

Ability to work independently and within a team environment

A deep knowledge of: JavaScript, web design, server-side programming, data structures, HTML, CSS, Ajax methodology

Experience with some or all the following technologies is a plus: Unix/Linux/Windows environments, PHP, SQL, SOAP, XML, C#, Python

Minimum 2 years of experience in technology. Understanding of JavaScript, web design, server-side programming, data structures, HTML, CSS, and Ajax methodology.

Demonstrated experience in leading projects and working knowledge of software version control and release management.

Experience with Service-Now is a plus.


Degree in Maths, Computer Science, Computer Engineering or related technical field.

ITIL process education is an advantage.


A great opportunity to integrate a new project in a multinational company. A permanent contract with Euronext.


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